PB&T Bank has been fulfilling financial needs and exceeding our customers' expectations since 1889. We are a full service bank, providing products and services for individuals and small businesses, specializing in commercial and construction lending. Over the years, PB&T Bank has endured and become a stronger, more secure bank, while remaining independently owned and operated, allowing for a more personal banking experience.
Our customers have come to know they can trust and count on PB&T Bank for excellent customer service and equally excellent products.
We stand by our Signature Banking culture which is the highest level of customer service each customer receives from an employee of PB&T Bank. Building relationships with internal and external customers based on confidence and trust that PB&T Bank is conducting banking business by taking ownership of customer needs and providing follow up after resolution.
We put customers at ease knowing we have completed transactions to the best of our ability. PB&T Bank employees take pride and responsibility by placing their signature on all accomplished work.
The position of Branch Operations Manager is responsible for the day-to-day operational and functional duties of the Signature Banking Representatives and Reception areas of the branch to which they have been assigned. This position requires leadership abilities that focus on providing exceptional customer service in achieving the objectives of the bank.
This position requires the ability to problem solve, make quick effective decisions concerning the needs of the customers and staff. Manage assigned staff in a positive manner while coaching individuals in their responsibilities. Be responsible and accountable for the continual training of staff on products, policies and procedures.
Maintain an acceptable level of work quality from all areas within the branch. Uphold the mission and values established by Pueblo Bank and Trust.
Comply with requirements of Signature Banking
Models and cultivates strategies to encourage a high-performance work culture based on personal development and best practice principles
Encourages staff development and continuous process improvement
Establish and maintain open communication with staff to ensure awareness of all changes to policies and procedures
Develop and direct branch personnel with ongoing training and coaching on procedures, regulations and conduct
Attend all required job specific training and company meetings
Maintains knowledge of legal requirements and banking regulations affecting deposit-related operations and ensures policies, procedures and reporting are in compliance
Manages customer relationships including the introduction of products and services along with the accurate recording and processing of transactions and their related services
Work collaboratively with the Vice President of Retail Services ensure the branch supports the sales effort and customer service delivery standard referred to as the Signature Banking Program
Ability to build strong internal and external working relationships. Projects an ethical and favorable image of the organization to promote its goals and objectives
Maintain operating procedures to promote efficiency and limit liability to the bank
Assign duties and work schedules of branch retail staff to insure appropriate coverage to support branch operations
Coordinate phone queue coverage and scheduling
Ensure an adequate supply of coin/currency for the efficient operations of the branch
Track and report retail operations and productivity for the branch
Establish and maintain a productive relationship with work related vendors
Ensure that the appearance of the branch and personnel are neat, organized, and in accordance with bank policy
Regular predictable absences
Support CRA efforts of the Bank within the community
Perform random audits on teller drawers and the vault. Maintain a written, signed report of each audit. Report any exceptions to the supervisor as soon as identified
Perform the duties of a Signature Banker as needed
Perform other duties and responsibilities as assigned
Supervise the branch retail staff and perform corrective action as needed
Complete annual performance evaluations on direct reports with delivery to employee prior to their anniversary date
Provide the Human Resources Department with accurate and timely timekeeping information
Interview prospective employees to determine the best applicant based on skills, knowledge and abilities required to perform the job
Basic accounting knowledge
Principles of banking
Proficient in the use of Microsoft Office software: MS Word, Excel, Outlook, etc.
Teller and deposit account procedures
Ability to communicate effectively, both orally and in writing with customers, co-workers and vendors
Effective organizational skills
Proven leadership skills
Provide a high level of interpersonal skills and integrity
Time management with attention to detail
Handle multiple projects and details simultaneously
Prioritizing and meeting critical deadlines
Reasoning and Problem solving
Ability to be a flexible team player and work successfully in a changing environment
Ability to motivate and engage staff
Must be able to write business correspondence, employee evaluations and warnings, and customer correspondence
Must be able to perform mathematical computations using a calculator to determine solutions such as interest earned, total fees, adjusted account balances, etc.
Ability to work independently
Ability to foster a conducive working environment
Successful completion of High School Diploma or G.E.D. Certificate
Post-secondary education desirable in the areas of business, management or finance
One year Signature Banker and accurate cash handling
One year of relationship banker experience or customer service
Previous experience with automated teller systems and bank specific technology
Two years supervisory experience in a related field, banking experience preferred
Retail sales experience preferred
Telephone, telephone headset, fax machine, scanner and copier
Calculator and 10-key
Teller machine, scanner, currency counter and coin sorter
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit or stand for long periods of time and repetitive arm/hand movements while operating a computer or equipment. This position is fast paced with frequent interruptions.
The employee is occasionally required to reach with hands and arms; stoop, kneel, or crouch. Proper lifting techniques are required to lift, pull, push and/or move objects weighing up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
This job description does not constitute an employment agreement between the employer and the employee and is subject to change as the needs and/or requirements of the job change deemed by the employer.
Pueblo Bank And Trust