Founded by Spanish-born Cristbal Balenciaga in 1917 and established in Paris in 1937, the iconic French fashion house defined the concept of modernity and elegance through the mastery of techniques and the use of innovative fabrics.
With the appointment of Demna Gvasalia as artistic director of the collections in 2015, he continues to uphold the vision of Cristbal Balenciaga through his exquisite techniques, masterful cuts and by constantly pushing boundaries.
Balenciaga offers women's and men's ready-to-wear, handbags, shoes, accessories, eyewear and a fragrance for women, subsidiary of Kering.
We are currently seeking a Sales Associate who will report to the Store Manager as part of our dynamic team in Kadewe Berlin.
How you will contribute
To develop and maintain good product knowledge and provide excellent customer service
An understanding of current products, trends and collections and ensuring that customers are informed and aware
To replenish stock and maintain high standards of merchandise and product presentation
Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company
Keep up to date with customer requirements and operating procedures
Be aware of daily sales targets and performance against them. Use appropriate sales techniques to ensure they are met
To ensure that all procedures and policies are understood. To carry out work according to those standards.
Personal appearance and presentation must be strictly in line with company standards
Adheres to Security and Health and Safety regulations
Opening & closing the Store according the needs of the business, in line with Company security rules
To carry out additional duties when and where necessary within the defined levels of responsibility and accountability of the Sales Consultant role
Who you are
Knowledge of Mandarin will be considered as a plus
Previous experience in a similar role
Experience in a customer service role with face-to-face customer contact
Ability to adapt to frequent change and a high pressure environment
Ability to initiate contact and communication
Motivated by being a team player with a common goal
Excellent Communication and interpersonal skills with the ability to build and maintain relationships
Able to work in fast paced environments
A strong team player and considerate of colleagues
Balenciaga Germany GmbH