High school diploma or equivalent
One (1) year experience with computers, including Microsoft Excel
Ability to work extended hours as necessary
The Balancing Analyst I assists the Deposit Operations Balancing Manager in all duties within the Deposit Operations Balancing department including responding to Branch requests for assistance either by phone or email. These request may be related to cash processing, Stop Pays, Non-Posts, BounceProof. The Balancing Analyst I performs these responsibilities in a professional and accurate manner, according to Bank policies, procedures and established compliance regulations. In addition, the Balancing Analyst I performs initial problem analysis when system problems occur. This position will require a Saturday schedule from 7AM-12PM
Essential Job Functions:
Assists branch employees with transactional processing issues.
Balance Bank of the Ozarks checking accounts, and general ledger accounts
Balance Automatic Teller Machines (ATMs) and work with Branch personnel to resolve outages
Process unposted items for deposit applications and the general ledger
Balance secondary Correspondence accounts
Verify Stop Payments and Delayed Availability forms
Perform general functions of the BounceProof program
Process Research requests
Monitor internally used General Ledger accounts for transaction appropriateness
Monitor Safe Deposit Box reports and perform system maintenance for Safe Deposit Box accounts as needed.
Process Asset Verifications and government requests, such as Medicaid and Social Security Administration.
Maintain good attendance and punctuality to work.
Utilize Excel spreadsheets in completing daily job tasks.
Knowledge, Skills and Abilities:
Excellent written and verbal communication skills
Ability to adapt well to change
Respond promptly to customer needs.
Ability to maintain confidentiality.
Ability to troubleshoot issues with standard transactions
Demonstrate accuracy and thoroughness
Treats people with respect
Follows Bank policies and procedures
Strong computer skills
Ability to work well under pressure and with deadlines
Effective verbal and written communication skills to deal appropriately with internal and external customers.
Equipment Used in Job Performance/Working Environment:
Major Job Demands (Physical/Mental):
Knowing and following bank policies and procedures
Ability to multi-task and effective deal with repeated interruptions.