Scales, mixes and bakes various bakery goods. Maintains proper inventory levels of products and ensures the cleanliness and appearance of the bakery department meets standards. Consistently provides world class customer service to internal and external customers. Performs other related work.
Typical Duties and Responsibilities
Seeks opportunities to welcome, engage, serve and thank customers. Maintains an atmosphere of friendly, enthusiastic customer service with an emphasis of taking care of the customer.
Produce bakery products for retail stores.
Operate and clean equipment and work area. Maintains clean, safe and sanitary bakery area and equipment.
Package all fresh products following all packaging /handling procedures.
Ensure quality of goods by following code.
Mixes icing or other toppings by scaling and measuring ingredients, operating a mixer, reading the recipe, occasionally lifting 50 lbs. bags of sugar, shortening, and flour.
Dumps icing or other toppings into large storage containers.
Sets-up cakes by taking liner off, putting icing between layers of numerous items (i.e., 50 cakes at a time).
Ices cakes by taking icing out of the container, combining the icing onto the cake, lifting buckets, bordering, placing specific decorations, etc. for numerous items (i.e., 50 cakes at a time).
Packages cakes by placing in box.
Labels bakery items by inputting data into DiGi machine for scanning, placing a label on container, etc.
Displays products on shelves by placing them in an appealing manner and using FIFO for rotation.
Takes orders by phone and in person from customers. Special orders by following orders from customers; using an air brush machine, tubes, tips, etc.
Personalizes cakes by writing the desired words of the customer.
Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing fast, friendly customer service.
Engages in suggestive selling and other sales techniques in person, over the telephone and over the in-store intercom.
Displays goods by following packaging/handling procedures. Follows company guidelines for setting up and maintaining stock, cleanliness and appeal of product show cases, display tables, and special displays; proper signing procedures, etc.
Assists customers with inquiries (i.e., special orders for cakes and other bakery items) by knowing current pricing, ingredients, availability of product, advertised merchandise, etc.
Ensures quality of goods by following code dating procedures and legal regulations or labeling and packaging for all in-store bakery products.
Ensures quantity of goods is available by keeping manager informed of stock levels, accurately filling out inventory and production sheets as scheduled.
Produce breads/rolls by mixing recipes. Setting up racks and pans, setting up machines, operating machines, lifting product, measuring ingredients, operating oven, proof box. Pushing and pulling racks.
Clean work area using pressure hose, floor brush, squeegee, wiping off all work tables, scales utensils.
Produce croissants. Folding by hand, proofing and baking.
Opens and closes bakery according to company procedures.
Performs other duties as assigned or needed.
Consistently provide world class customer service to internal and external customers.
Work varied hours primarily between the hours of 3:00 am to 10:00 pm in a 24/7 operation; including night, weekends and holidays.
Pushing and pulling approximately 100 lb. of product at a time on rack.
Lift objects (i.e., mix) of various dimensions chest high up to 50 lbs.
Conduct visual inspections, read and follow production guides, recipes and product labels, log production quantities, temperature readings, etc. on proper forms.
Catch breads, put product onto trays for baking, operate kitchen utensils and equipment with manual dexterity and hand /eye coordination.
Maintain composure in dealing with customers and co-workers.
Reach overhead to place product on racks.
Stand, walk and move rapidly for extended periods of time.
Bend, stoop, balance, crouch, push, pull, lift, grasp, feel, perform repetitive movement, and reach frequently.
Handle bakery ingredients.
Perform basic math (add, subtract, divide and multiple) and compute weights and measures.
Perform duties with mental alertness involving potential hazards with respect to baking procedures, equipment, and work aides.
Respond to audible timers on baking equipment.
Perform around equipment and product emitting heat (approximately 465 degrees).
Follow safety and sanitation procedures and department policies. Use cleaning chemicals and handle related food products.
Perform primary duties with efficiency and accuracy. Effectively manage time to ensure that deadlines are met. Prioritize and perform a variety of simultaneous tasks (multi-tasking).
Wear hats, hairnets, gloves, and other personal protective equipment as required.
Check labels and packaging of all manufactured products.
Communicate (hearing & speech) effectively with customers to receive orders and perform customer relation skills.
Communicate in writing to others and read and follow instructions.
Work in a team-oriented, collaborative environment with a strong customer service orientation.
Operate kitchen utensils and equipment with manual dexterity, speed, accuracy and hand/eye coordination.
Demonstrate knowledge of product content and perishability, safety and sanitation procedures and department policies and government regulations.
Must be 18 years of age or older.
Machines and Equipment Operated:
The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with Company policies and applicable laws. The responsibilities, duties and qualifications required of personnel may vary.