Job Title: Backroom Manager FLSA: Non-Exempt
Department: Grocery Revision Date: 05/2013
Provides prompt, efficient and friendly customer service. Receives product, verifies invoices, delivers product to the appropriate department in a prompt, efficient, friendly and safe manner.
Accountable and Reports to: Store Director; Assistant Director; Store Operations, Perishables, Health Wellness Home; Managers of Store Operations, Perishables, Health Wellness Home; Assistant Managers;
Direct Reports: None
Primary Duties and Responsibilities:
1.Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
2.Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
3.Makes an effort to learn customers' names and to address them by name whenever possible.
4.Assists customers by: (examples include)
Secondary Duties and Responsibilities:
1.Answers questions from outside customers and helps whenever necessary.
2.Assists in other areas of store as needed.
3.Performs other job related duties and special projects as required.
Responsible for managing the backroom duties and employees.
Education and Experience:
High School or equivalent experience. Six months to one year of similar or related experience. Supervisory experience preferred.
Must be physically able to exert up to 100 pounds of force occasionally; exert up to 50 pounds of force frequently; and exert up to 20 pounds of force constantly to move objects.
Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Knowledge, Skills, Abilities and Worker Characteristics:
Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
Ability to do simple addition and subtraction; copying figures, counting and recording.
Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.
This position is continually exposed to dirt. There is frequent exposure to temperature extremes, dampness, equipment movement hazards and cleaning chemicals/solvents.
Equipment Used to Perform Job:
Electric pallet jack, hand pallet jack, RPM unit, telmar computer, intercom system, forklift, telephone, and two-wheeler (hand trucks).
Has daily contact with internal customers, suppliers/vendors, and the general public.