Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Backroom Manager

Expired Job

Hy-Vee Iowa City , IA 52246

Posted 5 months ago

Job Title: Backroom Manager FLSA: Non-Exempt

Department: Grocery Revision Date: 05/2013

General Function:

Provides prompt, efficient and friendly customer service. Receives product, verifies invoices, delivers product to the appropriate department in a prompt, efficient, friendly and safe manner.

Reporting Relations:

Accountable and Reports to: Store Director; Assistant Director; Store Operations, Perishables, Health Wellness Home; Managers of Store Operations, Perishables, Health Wellness Home; Assistant Managers;

Direct Reports: None

Primary Duties and Responsibilities:
1.Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
2.Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
3.Makes an effort to learn customers' names and to address them by name whenever possible.
4.Assists customers by: (examples include)

  • escorting them to the products they're looking for
  • securing products that are out of reach
  • loading or unloading heavy items
  • making note of and passing along customer suggestions or requests
  • performing other tasks in every way possible to enhance the shopping experience.
    5.Answers the telephone promptly and provides friendly, helpful service to customers who call.
    6.Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
    7.Works with company's subsidiaries; PDI, Lomar, D&D, FDI, Hy-Vee Warehouse to receive product. Ensures receipts and takes to accounting in a timely manner.
    8.Plans, prepares, and adjusts work schedules and assigns employees to specific duties and follows up to ensure duties are properly completed in a timely manner.
    9.Unloads products from truck and ensures placement in a non-intrusive area.

  1. Uses forklifts (electric and manual) to unload trucks and place in backroom.
  2. Delivers items to the appropriate department.
  3. Checks invoices for accuracy and signs vendor paper work.
  4. Receives all vendor orders.
  5. Protects cold food chain and integrity of product.
  6. Scans product or works with scanning coordinator (bas unit product into the system).
  7. Coordinates the receipt and lock up of controlled items, e.g. (liquor, cigarettes, pharmacy inventory).
  8. Works with returned items, writes up items with drivers, ensures the signed receipts are returned to the accounting office in a timely manner.
  9. Maintains area for sale items to ensure convenience for the management team (displays, etc.)
  10. Maintains a clean and orderly backroom (sweep daily).
  11. Ensures cardboard and trash areas are clean daily.
  12. Aware of store's needs, specifically in the grocery department.
  13. Keep training certifications current. i.e. forklift certifications
  14. Works with the internal customers in a timely and efficient manner.
  15. Works in a safe and efficient manner to reduce product damage and spoilage.
  16. Works for the store department to do small equipment repairs.
  17. Maintains cleanliness outside of store to the dock area, and behind the store.
  18. Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
  19. Adheres to company policies and individual store guidelines.
  20. Reports to work when scheduled and on time.

Secondary Duties and Responsibilities:
1.Answers questions from outside customers and helps whenever necessary.
2.Assists in other areas of store as needed.
3.Performs other job related duties and special projects as required.

Supervisory Responsibilities:

Responsible for managing the backroom duties and employees.

Education and Experience:

High School or equivalent experience. Six months to one year of similar or related experience. Supervisory experience preferred.

Physical Requirements:

Must be physically able to exert up to 100 pounds of force occasionally; exert up to 50 pounds of force frequently; and exert up to 20 pounds of force constantly to move objects.

Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.

Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Knowledge, Skills, Abilities and Worker Characteristics:

  • Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.

  • Ability to do simple addition and subtraction; copying figures, counting and recording.

  • Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.

Working Conditions:

This position is continually exposed to dirt. There is frequent exposure to temperature extremes, dampness, equipment movement hazards and cleaning chemicals/solvents.

Equipment Used to Perform Job:

Electric pallet jack, hand pallet jack, RPM unit, telmar computer, intercom system, forklift, telephone, and two-wheeler (hand trucks).


Has daily contact with internal customers, suppliers/vendors, and the general public.

upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Digital Marketing Manager


Posted Today

VIEW JOBS 1/17/2019 12:00:00 AM 2019-04-17T00:00 POSITION OVERVIEW Join our growing team and build a career! We need a Digital Marketing Manager who will increase our online presence and drive organic growth. Candidates should be highly reliable, have great communication skills, and be willing to constantly learn on the job. Must have experience utilizing marketing and CRM software. Located in Iowa City, IA 52240. Full-Time, Corporate, Manager, Marketing. SCHEDULE This is a full-time position working with our corporate team. May require hours outside of the normal 8am-5pm, especially as we continue to grow. POSITION RESPONSIBILITIES As a Digital Marketing Manager, you are responsible for supporting the Directors and Leaders in various marketing activities that maximize our current and future sales while driving growth. In this role you also are responsible for: * Working with internal and agency teams to identify and pursue aggressive new link building opportunities. * Tracking, analyzing, and reporting results on campaign performance. * Understanding digital marketing goals in order to translate goals into executable strategies through ongoing maintenance and enhancements. * Identifying KPIs and completing work as needed to improve overall search performance. * Conducting keyword research, advising on ad spend and ad placement, testing ad copy, and optimizing campaigns for lean performance. * Working with BizDev teams, ensuring website is optimized for PPC success and SEO performance. * Working with design teams to provide creative direction. CANDIDATE QUALIFICATIONS Qualified candidates will be willing to learn new programs, processes, and technology. Candidates should be positive, driven and confident individuals that will represent the company and its customers professionally at all times. The requirements listed below are representative of the knowledge, skill, and/or ability required. * Experience utilizing marketing and CRM software is a must. * Experience running successful lead generation campaigns utilize SEO, paid search, remarketing, video, social media, and other digital marketing mediums * Experience with Brightedge SEO Software and Hubspot Marketing and CRM is a plus but not required * Experience creating and implementing successful digital strategies and campaigns * Excellent knowledge of SEO/SEM, PPC, Google Analytics, CRM, Database management * Measure and and report on ROI and KPI's * Previous experience managing a team of digital marketers * Understanding and ability to recommend the latest technology and digital best practices * Requires 2-4 years of equivalent experience COMPENSATION DETAILS At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees; they are our most important resource! Standard starting compensation includes a base salary commensurate with experience and monthly bonus opportunities. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance and Whole Life Insurance plans are available to all employees each open enrollment period. ABOUT US MASS MARKETS Mass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services. With a culture built on customer experience, we are committed to excellent customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges. Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. Massmarkets Iowa City IA

Backroom Manager

Expired Job