Back Office Supervisor (Cma Or LVN Required)

Texas Health Resources Plano , TX 75023

Posted 3 weeks ago

Texas Health Resources if seeking to hire a Back Office Supervisor for Texas Center for Joint Replacement.

The address is 6020 W. Parker Rd. Suite 470, Plano, TX 75093

Salary range is Min. $17.52/hr to Max. $29.70/hr - based on relevant experience

Work Schedule

  • Monday - Friday from 8:00am to 5:00pm.

Under general direction of the Practice Manager II (with 25 or more direct reports) or III, the Back Office Supervisor is responsible for directing, supervising and coordinating all daily administrative & clinical back office operations for a large practice. This will be performed in accordance with established policies, procedures and standards. This position may directly manage up to 15 staff.

  • Supervises the workflow and workload of the team to ensure efficiency. Maintains

staff schedules and adjusts schedules according to the volume needs of the department.

  • Ensures that staff is current in competencies, assessments, licensure, certifications and other annual training.

  • Monitors staff's time and attendance consistent with THR policies.

  • Assists Practice Manager with employee performance initiatives to include check ins. Provides input on employee discipline, coaching and improvement plans with the manager. Works with employees to correct deficiencies in performance or tasks. Handles employee complaints and grievances in collaboration with Practice Manager.

  • Assists Practice Manager with coordination of scheduling of clinical operations to ensure proper coverage of patient appointments and out-of-office calls.

  • Ensures work environment complies with regulatory, licensure, compliance and accreditation requirements by monitoring the work setting on an ongoing basis to identify deficiencies, risk, and opportunities for improvement.

  • Serves as the first point of contact for patient and external customer complaints for clinical operations concerns and feedback. Responsible for investigating all complaints relating to front office practice operations and routes privacy and/or Compliance complaints/issues. Escalates reoccurring problems as needed.

  • Serves as a Medical Records Custodian. Reviews authorizations and 3rd party chart review requests for validity. Ensures required Protected Health Information disclosures are tracked.

  • Reports all confirmed or suspected privacy breaches, patient complaints regarding privacy to the Entity Safety Officer or Compliance in timely manner. Enforces and monitors corrective action plans.

  • May participate in multidisciplinary teams to improve patient care processes and outcomes.

  • Ensures exam rooms are prepared, cleaned and instruments are sterilized. Maintains equipment & disposes of contaminated items according to protocol.

  • Perform other duties as assigned.


The ideal candidate will possess the following qualifications

  • High School Diploma or Equivalent is required
  • 4 years of Medical Assistant or LVN experience is required


  • Possesses a strong work ethic and a high level of professionalism.

  • Associate's Degree in Business or healthcare related field is preferred Prefer someone who has orthopedics experience

  • Orthopedic experience and OSHA knowledge is a plus

  • Graduate from an accredited school of practical nursing program for LVN or an accredited Certified Medical Assistant program is required

  • 1 year of Medical practice management or relevant clinic leadership experience is required

  • Current CMA or LVN is required

  • LVNs are strongly preferred

  • ACLS or BCLS is preferred

  • Additional specialty certifications is applicable are required upon hire

  • Demonstrates good understanding of health insurance and medical costs, including


  • Proficient computer and EMR skills, including but not limited to Microsoft Office suite

applications such as Word and Excel.

  • Demonstrated business and analytic/financial skills.

  • Strong communication and organizational skills

  • Proven experience in a customer service environment.

  • Strong people management and development skills.

  • Ability to shape communications to the needs of the audience.

  • Knowledgeable of HIPAA, state and federal regulations governing confidentiality,

release of information and record retention.

  • Familiar with Electronic Medical Record (EMR) functionality, document imaging, and

workflow. Allscripts and EPIC Care Connect EMR experience a plus.

  • Demonstrated attitude of respect and compassion towards patients, family members

and all members of the healthcare team.

  • Knowledge of basic clinical processes and understanding of healthcare technology,

equipment, and supplies. Familiarity with state law on nursing care, nurse practice guidelines, and clinic policies and procedures.

Why Texas Health Resources?

Texas Health Highlights

  • 2019 FORTUNE Magazine's "100 Best Companies to Work For" (5th year in a row)
  • 2019 Becker's Healthcare "150 Great Places to Work in Healthcare" (5th year in a row)
  • Employees' Choice "Best Places to Work" by Glassdoor (2018 and 2019)
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Back Office Supervisor (Cma Or LVN Required)

Texas Health Resources