Baas06-2024-00680-Office Support Specialist Ii-Cheyenne

Description and Functions

Open Until Filled

GENERAL DESCRIPTION:

The Office Support Specialist II under limited supervision is responsible for providing support to the disability examiner unit, which consists of Disability Examiners, Senior Disability Examiners, and Disability Hearing Officers. Prepares claims for disability determination specialists and disability hearings officers by developing claims that require requests for medical evidence and sending various forms to claimants.

Human Resource Contact: 307-777-8727

ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function which may be performed at the job level.

• Prepares claims for the Disability Determination Specialists and Disability Hearing

Officers to adjudicate claims at the initial, appellate, and continuing entitlement

levels for disability benefits filed under the Social Security Act based on federal regulations, standards, and guidelines; independently develops, analyzes and

evaluates medical, psychiatric, vocational, and essential third-party evidence for

consistency, validity, and sufficiency

• Performs claim screening of Social Security disability claims to determine if there

are missing forms including but not limited to SSA-827, SSA-3367, SSA-3368,

SSA-3369 and SSA-1696

• Conducts status checks of medical evidence of record and consultative examination reports. Documents actions taken on Social Security disability claims

• Faxes documents to medical vendors. Ensures received faxes are filed appropriately and accurately

• Performs various mail room duties including distributing mail to appropriate parties

• Greets public and/or claimants and directs calls and incoming claimant questions to the appropriate party, ensuring claimant confidentiality

• Creates barcode sheets for various forms and letters. Scans various documents

into the electronic disability folder. Review the orphan queue at different times of

the day to associate documents to the correct electronic folder

• Tracks the hours of each medical consultant weekly and provides information to the Senior Accountant for payment.

• Attends meetings and trainings and performs other duties as assigned to support the organization

Qualifications

PREFERENCES:

Preference may be given to those with Microsoft Word, Excel, and Outlook experience.

Experience with answering phones and the ability to speak in a clear and concise manner with clients preferred.

Preference may be given to those with exceptional customer service.

Preference may be given to those who are able to work independently with minimal supervision.

KNOWLEDGE:

• Proficiency in applying Social Security Administration rules and regulations using the SSA mainframe and associated software.

• Proficiency in using basic computer software and email.

• Keyboarding proficiency.

• Excellent written and oral communication skills.

• Excellent organizational and time management skills.

• Excellent customer service skills.

• Excellent decision-making skills.

• Ability to communicate effectively in potentially high-stress and confrontational situations.

• Ability to work and communicate with individuals with diverse socioeconomic and cultural backgrounds.

• Knowledge of maintaining and releasing confidential information.

MINIMUM QUALIFICATIONS:

Education:

Associate's Degree (typically in Business)

Experience:

0-2 years of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Support Specialist I

OR

Education & ExperienceSubstitution:

2-4 years of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Support Specialist I

Certificates, Licenses, Registrations:

None

Necessary Special Requirements

PHYSICAL WORKING CONDITIONS:

• Typically, the employee may sit comfortably to perform the work; however, there may be some walking, standing, bending, carrying light items, driving an automobile, etc.

• Special physical demands are not required to perform the work.

NOTES:

• FLSA: Non-exempt

• Former State of Wyoming employees, who are rehired within 31 days from their previous employment, will be required to reimburse the State of Wyoming for all Vacation and Sick leave compensation received upon separation.

• For the Veteran's preference consideration, supporting documentation must accompany your application.

• Successful applicants will be required to pass a Federal and State background check.

• The Wyoming Department of Workforce Services (DWS) uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.

• The Social Security Administration (SSA) began implementing the HSPD-12 program department-wide on October 27, 2005. Only those individuals who meet the minimum requirements under the process will be issued an SSA HSPD-12 credential. Along with this new process are new requirements:

• Everyone issued an ID badge must have a favorable background investigation, including an FBI fingerprint check; for most people, this will mean a National Agency Check with Inquiries (NACI).

• All personnel must be "identity-proofed," that is, they must present two forms of identification (I-9 Documents), one of which must include a photo.

Supplemental Information

053-Workforce Services - Disability Determination Services

Click here to view the State of Wyoming Classification and Pay Structure.

URL: http://agency.governmentjobs.com/wyoming/default.cfm

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.