BA Servicenow Senior Associate

RSM Chicago , IL 60602

Posted 2 months ago

As a Tech & Digital Senior Associate Consultant at RSM, you will work with businesses in diverse industries while working on numerous projects per year, you will work on several pieces of any particular assignment - not just one small part - and you will feel a great sense of accomplishment when you are done. Working in a mutually respectful team environment helps our consultants perform at their best and advance their career and professional capabilities.

RSM's Tech & Digital Consulting Group provides strategy and advisory assistance to improve the overall effectiveness of the Tech & Digital function.

Responsibilities:

  • Provide analysis, development and documentation of improvement opportunities.

  • Document functional design, process flow diagrams, user stories, and gather feedback to influence solution design and approach.

  • Evaluate Service Management business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.

  • Analyze diverse business requirements to be solved with automation on the ServiceNow platform.

  • Effectively document and communicate your insights and plans to cross-functional team members and management.

  • Working closely with clients, technicians, and managerial staff.

  • Stay up to date with the latest industry knowledge of Service Management and enhancements to ServiceNow functionality, making recommendations on how they can be used to improve business processes.

  • Act as a subject matter expert in ServiceNow and Enterprise Service Management.

  • Design and develop applications and add-ons for the ServiceNow platform.

  • Configure Workflow, Application UI and Customize ServiceNow applications.

  • Perform enhancement requests, including changes to UI, system properties, foundation content and modifications to existing workflow.

  • Perform upgrades and installations of ServiceNow.

  • Provide leadership, training, coaching, and guidance to junior staff.

  • Other duties as assigned.

Basic Qualifications:

  • Bachelor's degree in Information Technology, Management Information Systems, Computer Science or related field and/or a technology focused MBA or comparable experience.

  • ITIL 4 Foundation Certification or higher.

  • ServiceNow Certified System Administrator (CSA) certification.

  • Minimum of 2-4 years of previous experience delivering Information Technology Integration, Outsourcing, Performance Consulting or Management Consulting Services.

  • Minimum of 3 years of ServiceNow experience.

  • Minimum of 2 years of experience working in a large organization or professional services firm.

  • 1 full cycle ServiceNow implementations from initiation to implementation.

  • Strong oral and written communication skills, including high-impact client-facing communications.

  • Ability to work successfully in a team-oriented, collaborative environment.

  • Highly self-motivated and directed character with the ability to effectively prioritize and execute tasks while under pressure.

  • Core competencies include business analysis, project management, business process evaluation, and organizational change management.

  • Experience delivering IT consulting services/solutions many of which encompass strategy, people, and process, technology and infrastructure components.

  • Familiar with methodologies, tools, approaches, points of view, thought leadership to support the practice.

  • Basic understanding of Data Privacy regulations.

  • Eligibility to work within the U.S.

  • Ability to travel up to 50% locally and nationally. Must have access to and ability to arrange for use of reliable modes of transportation to those locations.

Preferred Qualifications:

  • ServiceNow Certified Implementation (CIS) certifications in one or more product lines.

  • Involvement in implementation projects involving multiple ServiceNow applications and system integrations.

  • Skills in workflow analysis, design and process re-engineering principles.

  • Experience creating and configuring ServiceNow Business Rules, UI Policies, UI Actions, Client Scripts, ACLs or providing general ServiceNow support and administration.

  • Understanding or experience with technical aspects of ServiceNow such as JavaScript, XML, HTML, AngularJS, CSS, LDAP, MS Active Directory, SSO, SOAP and REST.

  • Strong computer skills, experience with various software solutions e.g. Microsoft Project, Visio, PowerPoint, Excel and Word.

  • Ability to anticipate and address client concerns and issues.

  • Ability to break complex issues into project steps and problem solve.

  • Demonstrated work ethic and ability to work effectively with people at all levels.

  • Previous experience with operational process reviews and basic internal control requirements.

  • Strong data assimilation and organization skills.

  • Ability to analyze details and summarize significant amounts of data.

  • Driven to exceed client expectations.

  • Natural aptitude for solving problems.

  • Strong technical and data analytical skills.

  • Understanding and demonstrated experience working with multiple clients.

You want your next step to be the right one. You've worked hard to get where you are today. And now you're ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you'll move quickly along the learning curve and our clients will benefit from your fresh perspective.

Experience RSM US. Experience the power of being understood.

RSM is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Servicenow Solution Architect (Specialist Senior)

Deloitte

Posted 2 weeks ago

VIEW JOBS 7/23/2022 12:00:00 AM 2022-10-21T00:00 Position Summary ServiceNow Solution Architect Customer & Marketing is creating a new model for a new age-we're an agency and a consultancy. Understanding the digital space and preparing for what's next is at our core. We help clients reimagine how profits are made, how relationships are created and managed; we reshape how work gets done, and rewire the competitive fabric of entire industries. That's the power of driving disruption. That's Customer & Marketing. Work you'll do A Specialist Senior at Deloitte works within an engagement team and is responsible for identifying business requirements, requirements management, functional design, prototyping, process design (including scenario design, flow mapping), testing, training, defining support procedures and supporting implementations. The team Digital Customer Our Digital Customer team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. Our ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the "creative digital consultancy" real and in doing so, make new markets. Professionals will serve our clients through the following types of work: * Sales Excellence & Service Excellence | delivers sales and service strategies and plans, operating model definition, incentive design and implementation, and operations support for digitally-enabled sales, channel, and customer service capabilities * Digital Experience | creates engaging omni-channel digital experiences across web, mobile, AR/VR, voice, gesture, IoT, and video * Flexible Consumption | the commercial strategy, operating model definition, and capability delivery of subscription/flexible consumption business models * Digital Foundry | a flexible, end-to-end delivery model emphasizing innovation and disruption * DigitalMix | an integrated set of platforms to enable business re-platforming Qualifications Required: * Minimum 4 years of experience leading solution/functional architecture components of major business & system transformation efforts across the enterprise within a business in high technology, telecommunications, medical technologies and/or government services sectors. * Minimum 2 years of ServiceNow implementation experience in large complex environments * Experience defining cross-platform enterprise architectural plans, including mapping business requirements to the system / technology components * Experience identifying and resolving potential trade-offs or conflicts among architectural options, and ability to align this with business outcomes or impacts * Proven ability to drive results and readiness across multiple solutions in major transformation efforts * Understanding of the key industry solutions (e.g., Amdocs, Oracle, NetCracker, CSG, SFDC, ServiceNow) and their capabilities * Strong understanding of ServiceNow applications and modules, understanding the business context and how to translate business and functional requirements into a sustainable ServiceNow implementation * Limited sponsorship may be available * Proficient in all phases of the Application Development Lifecycle * Strong technical project management and/or leadership skills * Certified ServiceNow System Administrator * Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve Preferred: * Understanding and/or experience with ServiceNow CSM or Field Service modules within an architecture * Understanding of the 'lead-to-revenue' business processes within the communications and high-tech sectors * Understanding of enterprise architecture leading practices and associated tools * Proven ability to build assets, lead and manage teams in major transformations * Awareness of industry standards and certifications (e.g., TOGAF) * Experience and/or training on the ServiceNow Customer Service Management (CSM) application #LI-CM5 Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture. Professional development From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Deloitte will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. See notices of various ban-the-box laws where available. Requisition code: 27338 Deloitte Chicago IL

BA Servicenow Senior Associate

RSM