Do you want to be part of a team that encourages your growth, supports your ambitions and makes it a priority for you to reach your goals? Is helping people part of who you are? At MassMutual, we help millions of people find financial freedom, offer financial protection and plan for the future. We do this by building trust with our customers by being knowledgeable problem solvers and prioritize their needs above all else. We Live Mutual.
The candidate will be responsible for soliciting and clarifying business requirements, making VTXML product profile and distributor profile updates, updating forms, and ensuring the platforms are working properly in production. The candidate will have excellent written and verbal communication skills, be organized and detail oriented, and have the ability to collaborate within the internal team and with external business partners.
Update product profiles and distributor profiles, and create new profiles using VTXML tool
Update forms (tagging, forms xml coding, business rule changes, etc.) as needed
Unit test all platform changes by keying cases, generating output, etc., and participate in end to end testing with internal QA resources and external firms
Analyze and resolve production support issues, including root causes
Partner with internal and external Distribution resources to bring new firms/products onto the platforms
Analyze and disseminate the vendor platform release documentation to various stakeholders and IT resources across the company, to ensure all required changes are implemented correctly
Consult internally on projects as needed to help set direction based on industry experience as well as existing and future internal system capabilities
Complete required MassMutual project documentation for production releases, etc.
Participate in industry working groups to discuss capabilities of services and be very active on behalf of MassMutual
Look for and find ways to improve the order entry process
Operate independently on multiple project tasks
8 years of related experience
Two years experience supporting order entry initiatives for new onboarding, maintenance, and ongoing enhancements on one or more platforms such as: AnnuityNet, Affirm, Firelight, IGO, or Life Speed
Previous experience updating product profiles, distributor profiles, forms xml, etc.
Strong understanding of retail annuities and life insurance, including product features such as DCA, income payments, compensation schedules
Ability to research/resolve issues from internal and external Distribution Partners on business to business services, and support of new sales integration
Knowledge of both sides of the order entry process (Distributor and Carrier)
Established working relationship with the current Order Entry Vendors
Quick learner to get up to speed with MassMutual practices and industry position
Able to travel to Springfield, MA two times a year.
Previous experience working with outside carriers/distributors/firms a plus
Why Join Us.
We've been around since 1851. During our history, we've learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.
Recognized as a 2020 World's Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure - it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.
Massmutual Financial Group