B2B Customer Service Rep

Global Channel Management, Inc. Newtown Square , PA 19073

Posted 6 days ago

B2B Customer service rep needs 3 years experience in office based customer service

B2B Customer service rep requires:

  • working knowledge of Microsoft Office
  • Exceptional skills in Microsoft Outlook, Excel and Word. Excel
  • working knowledge of CRM software
  • working knowledge of Order Management Systems
  • capable of problem solving and documenting processes
  • experience in b2b setting - no retail.
  • experience in b2b setting - no retail.
  • no gaps in employment history
  • stable job history
  • Printing or graphic arts background a plus
  • associates degree

B2B Customer service rep duties:

  • Ensures that customers receive the best service possible through positive interactions via various communication channels such as voice, email, internet chat and social media to ensure orders are processed correctly whether in a call center or non call center customer service environment.
  • Maintains regular contact with customers to process orders, answer questions on and guide customers through product choices and options, provide information on pricing, status of order, address any quality or service concerns,
  • handle complaints or technical questions, and ensure order is completed and shipped on time. Work is transactional and highly service orientated with a relatively short sales cycle.
  • make suggestions to customer on other products and/or services in an effort to up sell an order and
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B2B Customer Service Rep

Global Channel Management, Inc.