B Helpful Associate, Full Time/Part Time: BloomingdaleS Roosevelt Field Mall, NY

Bloomingdales Garden City , NY 11599

Posted 5 months ago

Join a fun and engaging team that brings Bloomingdale's supply chain strategy and merchandise to life. As a part of the Store Operations team, you fulfill and create the initial experience our customers have with the store. Become a part of this integral team now!

Job Overview:

Be on the front lines of a store like no other, delivering an exceptional customer service experience to both internal and external customers. As a b Helpful/Gift Wrap/Cash Office associate, you are responsible for delivering an exceptional Bloomingdale's in-store experience and are aware, understanding and supportive of all channels available to shop. You are a dynamic, independent multi-tasker in the heart of the store greeting and engaging with our customers. You are empowered and expected to deliver outstanding service and to create a positive first impression making the customer the number one priority. You are a problem solver and a multi-purpose partner supporting the merchandise return process as well as other support functions that augment the customer experience and drive productivity. You are also the subject matter expert on Smart POS and responsible for all Cash office functions. You are able to handle varied and multiple priorities while consistently providing outstanding service. In an increasingly Omni-channel environment, the b Helpful/Gift Wrap/Cash Office associate ensures our in-store and online customers receive the best possible experience in order to drive long term business growth. Perform other duties as assigned.

All hourly associates are eligible to receive a quarterly bonus incentive, colleague discounts and the opportunity to be a part of an iconic brand. Certain criteria must be met to receive the quarterly bonus incentive.

Essential Functions:

Fueled by the Power of Relationships:

  • Connect well with internal and external customers providing the best possible in-store experience.

  • Deliver a luxury customer experience through greeting and engaging the customer and providing a genuine and friendly interaction.

  • Complete processes involving daily merchandise returns and non-congruent merchandise returns activities by closely following established operational procedures.

  • Work closely with customers and associates on resolving credit card/loyalty card issues and questions.

  • Answer the telephone and provide support to internal and external customers and ensure follow up.

  • Greet our BOPS customers, retrieve, their purchases and expedite all in store needs.

  • Reach out to customers who have not picked up their orders to make them aware that their merchandise is ready for pick-up.

  • Promote the Bloomingdale's Loyallist program and shares features and benefits.

Greet our customers in person and on the phone and connect them with a Selling Team professional.

Driven by our Desire to Win:

  • Execute all Cash office functions and operations including but not limited to deposits, loans, change, and manage super funds. Make change for associates.

  • Count, balance and deposit money, checks and gift cards and logging any discrepancies

  • Wrap gifts with boxes, gift wrap and ribbon, paying attention to details and ensuring customer satisfaction.

  • Sell gift cards and greeting cards and offer additional items and services.

  • Retrieve merchandise requested by our customers and assist in making in-store service appointments and promote in-store events.

  • Promote the Bloomingdale's Loyallist program and shares features and benefits.

  • Reach out to customers who have not picked up their order to attempt to save the sale.

  • Process returns seamlessly and quickly problem solves issues to ensure an outstanding experience for our customer.

  • Respond promptly and efficiently to customers on the phone, resolve their needs and connect them to the expert who can assist.

Committed to a culture of Collaboration and continuous learning:

  • Collaborate with your peers in b-helpful/gift wrap and throughout the store to ensure that you are knowledgeable regarding in-store events and promotions and prepared to offer an outstanding service experience to our customers.

  • Serve as a role model for outstanding service. Consistently demonstrate the urgency of servicing the customer in a professional, polished, and knowledgeable manner.

  • Promote sensitivity to diversity and Bloomingdale's commitment to an environment free of hostility, harassment, or discrimination of any kind.

  • Promote and encourage open dialogue and feedback to assist store leadership in addressing concerns immediately.

  • Regular, dependable attendance & punctuality.

Qualifications:

Education/Experience:

  • Experience in a similar role preferred but not required.

Communication Skills:

  • Strong interpersonal skills and ability to communicate effectively with customers, team members and management.

  • Ability to read and write/type.

  • Comfortable speaking over the phone.

Mathematical Skills:

  • Basic mathematical skills required and ability to use calculator.

Reasoning Ability:

  • Self-motivated and proactive with the ability to work in a rapidly changing environment.

  • Strong organizational skills with ability to prioritize and manage multiple projects while meeting deadlines.

  • Flexibility in responding to changing priorities.

Physical Demands:

  • This position involves regular walking, standing, sitting for extended periods of time, hearing, and talking.

  • May occasionally involve stooping, kneeling, crouching, and climbing ladders.

  • May involve close vision, color vision, depth perception, focus adjustment, and viewing computer monitor for extended periods of time.

  • Involves manual dexterity for using keyboard, mouse, and other office equipment.

  • May involve moving or lifting items at least 30 pounds.

Other Skills:

  • Ability to collaborate and participate as a member of a team.

  • Must possess strong sense of urgency.

Work Hours:

  • Availability to work retail hours which may include day, evening, weekend and/or holidays based on the department and store/business needs.

This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Lead Roosevelt Field Mall 0092
New!

Pacific Sunwear

Posted Today

VIEW JOBS 8/25/2019 12:00:00 AM 2019-11-23T00:00 Overview The Lead assists the store in driving results through exceptional knowledge of product, brands, fashion and trends, a passion for Drive for results and being in the business during peak periods. The Lead also ensures consistent operational task execution, coaching and development of Sales Associates, assists the Store and Assistant Manager by consistently providing an exceptional customer experience and being an example to the Sales Associates. The Lead may also be used for building of merchandise displays and other visual tasks. The Product Lead assists the Store and Assistant Manager in the behind-the-scenes aspects of managing the store, to ensure a consistent focus on customer experience during business hours. Responsibilities PacSun Fit * Reflects the PacSun brand by demonstrating passion and affinity for product, brands, fashion and trends * Inspires and motivates others by consistently exhibiting core value behaviors * Demonstrates willingness, aptitude and initiative to learn what is unknown about product, brand, fashion and trends Customer Experience * Displays a customer-focused mindset at all times and ensures all team members deliver an engaging, positive and authentic customer experience * Handles customer situations in compliance with policy and procedures, attempts to "solve for yes" and escalates issues as appropriate * Maintains a clean and well-organized store, promoting a safe working and shopping environment to maximize the customer experience * Shares feedback from customers with the leadership team to improve the overall customer experience * Performs as the foor supervisor role as-needed to cover non-peak periods (breaks, etc.) Priority Setting / Decision Making * Prioritizes and delegates tasks to meet all operational needs * Displays a customer-focused mindset at all times and ensures all team members deliver an engaging, positive and authentic customer experience * Supports and executes visual directives and maintains visual standards set by the company * Drives efficiency in all operational store processes * Maintains merchandise flow, filling and presentation standards throughout the store and stockroom * Maintains a clean and well-organized stockroom and store, promoting a safe working and shopping environment to maximize the customer experience * Ensures all store associates follow all policies, procedures, and all Safety Program practices Results-Driven * Holds self and others responsible for the accomplishment of all tasks * Coaches and provides feedback on Sales Associates' performance * Supports associate engagement by recognizing and rewarding outstanding performance * Provides direction to associates to ensure understanding of company directives and standards Operational Responsibilities * LOP: Leads floor for management team to cover breaks during non-break periods * Supervisory-level register access * Operning / Closing Shift: may be required to open or close store during specific hours based on business needs Additional Responsibilities * Ability and willingness to take on additional tasks * Adheres to federal, state and local labor laws * Secures and maintains assigned company property * Ability to lift up to 50lbs * Flexbility with schedule (able to work weekends, early mornings, nights, peak holiday periods) * Ability to utilize power tools and navigate a ladder as needed Physical Demands * Ability to climb, reach, bend and lift up to 30lbs frequently and 50lbs occasionally * Ability to operate a cash register and fold & display merchandise * Ability to work in store sales floor for extended period - 95% or more of assigned shift * Able to communicate through oral interactions Qualifications * Passion for product, brands, fashion and trends * High school diploma or equivalent required * Effective written, verbal and presentation skills * Strong communication and time-management skills * Basic math and computer proficiency * Previous retail or stock experience required * Experience supervising teams preferred * Must be 18 years of age Pacific Sunwear Garden City NY

B Helpful Associate, Full Time/Part Time: BloomingdaleS Roosevelt Field Mall, NY

Bloomingdales