AWS Technology Support III

JobID: 210511095

Category: Technology Support

JobSchedule: Full time

Posted Date: 2024-06-17T18:41:33+00:00

JobShift:

:

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in Consumer & Community Banking, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm

• Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability

• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools

• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders

• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services

• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud

• Experience in observability and monitoring tools and techniques

• Experience with one or more general purpose programming (Java, Python)

• Experience with cloud platforms like AWS and Pivotal Cloud Foundry

• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

• Proficiency in Splunk, Dynatrace, Unix, Linux, Tomcat and WebSphere

• Understanding of HAProxy (context-based routing) and Pivotal Gemfire (extended L2 cache)

• Understanding of relational & non-relational databases

• Understanding of IBM MQ and Kafka

Preferred qualifications, capabilities, and skills

• Proficiency in AWS, Akamai, Datadog Technologies