Amazon Web Services Security Operations Center (AWS-SOC) is looking for an individual to work as an AWS SOC Operations Coordinator that embodies our 14 leadership principles; especially strong in Bias for Action, Earns Trust, Dives Deep and Insist on the Highest Standards. This individual will work within the SOC in order to assess all physical security events affecting or threatening AWS data, associates, operations, and assets worldwide.
The AWS SOC Operations Coordinator will work with operations personnel to provide guidance on operational procedures and Service Level Agreements concerning AWS security processes. The AWS SOC Operations Coordinator will also manage email, phone communications, trouble tickets, generate and/or manage metrics, handle incoming chats, and provide technical support to SOC operators and customers.
Additional responsibilities include functions such as intrusion detection, access control, training SOC operations personnel, internal SOC coordination, and escalating issues to management. The Operations Coordinator will also update AWS SOC runbooks, and identify and resolve security objectives.
The successful candidate must have a record of accomplishment with customer service, possess excellent verbal and written communication skills, and demonstrate good judgment while under pressure. They will also be able to successfully multitask, operate autonomously, and use discretion when dealing with sensitive information. The AWS SOC is a 24/7/365 operation and shift work will be required to include nights and weekends.