AWS Enterprise Service Manager - Global Industrial / High Tech Vertical

Amazon.Com, Inc. Pittsburgh , PA 15201

Posted 3 days ago

Are you interested in working with the largest High Tech organizations in the world as they navigate through some of the most dynamic and disruptive transformation projects in their organization's history? Does the prospect of empowering these organization's cloud transformation success by aligning professional services to critical business and IT outcomes, overseeing engagement delivery, driving a holistic partner strategy and providing insight to accelerate customers cloud journey on AWS excite you?

The Amazon Web Services Professional Services team is looking for Enterprise Service Managers (ESM) that can manage the working relationship with global organizations, develop a long term Professional Services strategy and execute that strategy within those accounts. The ESM is a trusted advisor for our largest and most committed customers. The role includes all aspects of Go-To-Market and delivery execution of Professional Services and Consulting for the accounts.

Our team collaborates across the entire AWS organization and partner ecosystem to propose and deliver the right solution to help our customers in their transformation and innovation initiatives.

  • A Bachelor's of Science degree in IT, Engineering, or related field

  • 15+ years of IT consulting experience, with demonstrated IT Transformation experience in customer-facing roles.

  • Experience working with large global multi-national High tech companies

  • Consistently demonstrated success in achieving sales targets and successfully delivering customer outcomes

  • Demonstrated ability to work creatively and analytically in meeting customer needs and delivering outcomes

  • A proven track record of managing and delivering large-scale enterprise IT projects

  • Excellent written and verbal communication skills

  • Proven success managing executive customer relationship and key business stakeholders

  • Experience with contract negotiations and developing statements of work

  • Be mobile and travel to client locations in the US and globally as needed. Estimated 50-75% annual travel requirement

  • Masters in IT related field, Operations Management, or MBA

  • Enterprise Architecture Frameworks (e.g. TOGAF, Zachman) and identifying the relationships between business services, information, applications and global infrastructure assets.

  • Enterprise IT management frameworks (e.g. COBIT, ITIL).

  • Broad enterprise systems technology experience including Cloud, SAP, Oracle, and custom application development.

  • Designing, building, and operating global IT processes and infrastructures.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Med Tech Manager


Posted 3 days ago

VIEW JOBS 6/2/2020 12:00:00 AM 2020-08-31T00:00 This Position Will Work FT Monday-Friday Days On Call (One Week Every Six Weeks) MUST BE BLOOD BANK CERTIFIED THIS IS A FLOAT MANAGER POSITION WORKING DIFFERENT LOCATIONS AS NEEDED IN PITTSBURGH AND UIH IN CHICAGO AS NEEDED PRIMARY PURPOSE: Under minimal direction, this position serves as the technical subject matter expert and is responsible for the technical oversight of laboratory services. Ensures Current Good Manufacturing Practice (cGMP) regulations are in place for the manufacturing processes including SOPs, training and competency, and error management. DUTIES AND RESPONSIBILITIES: * Performs all assigned duties in compliance with internal SOPs and external regulations. Brings compliance issues to the attention of management. * Assures quality customer service to all customers. * Maintains good attendance and punctuality per the absence policy. * Hires, supervises, trains, and evaluates performance of assigned personnel. Identifies and effectively resolves personnel issues. * Oversees technical processes to assure compliance with laboratory SOPs and regulations; oversees the laboratory and assigned departments work flow. * Ensures the accuracy, completeness, timeliness, and document control of testing records. May prepare and/or review laboratory reports and records in accordance with SOPs. Takes corrective action and documents incidents. May perform final review of high-complexity testing records per CLIA requirements. * Writes Internal Procedures, as appropriate. * Performs pilot studies, as assigned. * Manages the reporting and resolution of deviations (e.g., errors, quarantine, recall, equipment/reagent failures, and accidents). Oversees technical support services such as Post Donation Information, and Progesa Corrections. * Develops and maintains regular and effective communications and relations with hospital personnel. Customer relationship is proactive and on-going and may include problem-solving, education, technical support, and program development. * Assists District Director of Manufacturing and Laboratory Services with donor notification, donor counseling, and look back. * Performs all other duties, at the discretion of management, as assigned. REQUIREMENTS: Knowledge/Education Bachelor's degree required. Licenses/ Certifications * Certification as a Medical Technologist by a recognized certifying agency required. * Certification as a technologist in blood banking (BB) or specialist in blood banking (SBB) preferred. * State licensure (as required by regulations). Experience * Five years laboratory experience required. To include: * Three years supervisory experience required. * Previous blood bank or blood center experience preferred. Skills/Abilities * Must possess the skills and abilities to successfully perform all assigned duties and responsibilities. * Must be able to maintain confidentiality. * Ability to work in a team environment and participate as an active member of management. * Effective oral and written communication skills. * Must have a participative management style, strong team development, and coaching skills. * Must have analytical, statistical, personal organization, and problem solving skills. * Must have proficient computer skills. * Blood Systems Inc. is an equal opportunity employer. EEO/Minorities/Females/Disabled/Veterans Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail or call 1-844-220-2612 to let us know the nature of your request. A representative will respond to accommodation requests within two business days. Please note that this email/phone number is for medical/disability accommodations only and any other inquiries will not receive a response. Please see the below information about applicant rights and our commitment to compliance: EEO is the Law EEO is the Law Supplement Pay Transparency e-Verify All candidates who receive a conditional written offer of employment will be required to undergo a pre-employment drug test in accordance with the Company's established guidelines. Vitalant Pittsburgh PA

AWS Enterprise Service Manager - Global Industrial / High Tech Vertical

Amazon.Com, Inc.