AWS Enterprise Service Manager - Global Life Sciences Accounts

Amazon.Com, Inc. Cambridge , MA 02138

Posted 1 week ago

Are you interested in working with the largest global Life Sciences organizations in the world as they navigate through some of the most dynamic and disruptive transformation projects in their organization's history? Does the prospect of empowering these organizations cloud transformation success by aligning professional services to critical business and IT outcomes, overseeing and assessing engagement delivery, driving a holistic partner strategy and providing insight to accelerate rate of execution/adoption of cloud technology excite you?

The Amazon Web Services Professional Services team is looking for Enterprise Service Managers (ESM) that can manage the working relationship with global life science organizations, develop a long term Professional Services strategy and execute that strategy within those accounts. The ESM is a trusted advisor for our largest and most committed life science customers. The role includes all aspects of go-to-market, business development, relationship development, delivery oversight and program management in those accounts.

Professional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs.

We are looking for someone who is passionate about:

  • Long term development of Global Life Sciences Organizations

  • Engage with customers to understand their business drivers and application portfolio

  • Development of long term Cloud Strategy for customers

  • Identify & develop specific opportunities and supporting business cases

  • Deal shaping, including estimations and deal pricing

  • Contract negotiations & closing

  • Planning and implementation of a portfolio of projects, including budget & deliverable responsibilities

  • Mitigation of delivery risks & issues

  • Overseeing delivery of projects in account, ensuring high quality delivery

  • Act as single person of contact for Customer executives, developing deep, trustful relations

  • Educate customers on AWS services and translate those into a clear business value proposition

  • Envision and inspire customers

  • Coaching Customer and Partner teams to be self-sufficient.

Amazon aims to be the most customer-centric company on earth. Amazon Web Services (AWS) provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers critical applications for hundreds of thousands of businesses in 190 countries around the world.

  • 7+ years experience in Life Sciences/Medical Device Industry

  • Strong foundational knowledge of Cloud Technology

  • A Bachelor's degree or equivalent experience

  • 15+ years of IT consulting/management experience, with demonstrated IT Transformation experience in customer-facing roles.

  • Experience working with large multi-national organizations as the Consulting Services lead, Account and/or Relationship Manager

  • Experience managing executive Customer relationships and key business stakeholders.

  • Proven track record of meeting/exceeding sales quota

  • Strong functional knowledge of one or more life science/medical device business processes (i.e. R&D, clinical trial, manufacturing, commercialization, post-market surveillance)

  • Working knowledge of life science compliance & regulatory frameworks (e.g. GxP, GDPR, HIPAA, 21CFR Part 11, etc)

  • Be mobile and travel to client locations as needed.

  • Masters in Computer Science or MBA degree

  • Organizational Change Management experience

  • Enterprise Architecture Frameworks (e.g. TOGAF, Zachman) and identifying the relationships between business services, information, applications and global infrastructure assets.

  • Enterprise IT management frameworks (e.g. COBIT, ITIL).

  • Broad enterprise systems technology experience including IaaS / virtualization technologies, SAP, Oracle, and custom applications.

  • Designing, building, and operating global IT processes and infrastructures.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

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AWS Enterprise Service Manager - Global Life Sciences Accounts

Amazon.Com, Inc.