OSC Edge Washington , DC 20319
Posted 2 days ago
As an A/V - VTC Technician, the individual will work with the Communications Team that provides voice, video, and VTC services to the National Defense University (NDU). The Lead Technician will be responsible for providing technical direction, resolving technical issues associated with the day-to-day operations of the Audio/Visual and Video Teleconferencing equipment, and implementing solutions. Additionally, the individual will plan, develop, test, install and maintain the A/V-VTC equipment for an enterprise-wide military network.
#LI-DNI
Responsibilities
Implements and configures technologies, such as Cisco Telepresence, Vbrick, Crestron, Polycom, Cisco EX, DX, and C Series endpoints
Provides training to team members and government staff to ensure knowledge continuity across technologies.
Researches, plans, implements, and tests new technologies and frameworks
Serves as a Subject Matter Expert (SME) for a 35-room Crestron A/V Classroom solutions; coordinates with external vendors, as appropriate
Reviews, assesses, and approves external vendor technical work
Troubleshoots unified collaboration calling in Cisco ISE for Skype and Microsoft Teams-enabled classrooms
Utilizes knowledge of A/V-VTC suites on military networks to provide guidance in future communications planning
Advises management of remote teaching capabilities while suggesting new and innovative solutions
Revises operational documentation diagrams
Facilitates and maintains VTC schedules
Coordinates with external sites for connection tests upon request
Maintains the main University VTC bridge; advises on Skype and Microsoft Teams integration
Performs other tasks as required by OSC and the Government contracting office
Required Qualifications/Education and Experience
High School Diploma or GED
Minimum five (5) years' of Audio Visual - VTC experience
Previous experience using Cisco and/or Polycom
Active Security + Certification
Prior Crestron experience
Must have and maintain a Public Trust or Security Clearance
Preferred Qualifications/Education and Experience
Associates degree
Crestron certification
PolyCom or Cisco certification
Equal Employment Opportunity/M/F/disability/protected veteran status
OSC Edge