Avp, VAC Claim Manager

We are seeking a Property Claim AVP to join our Claim Center Property team, to manage a team of adjusters primarily handling commercial and personal lines Valuable Articles claims throughout North America. The position is in Chesapeake, Virginia, and we will consider candidates in Phoenix, AZ.

This position will be responsible for the administrative management, staff development and technical claim results for one unit of property claim adjusters throughout the country and locally. The role is an in-office role where the candidate will work in the office in adherence with our 3/2 hybrid schedule working in office 3 days a week, and remote 2 days a week. The individual will collaborate with and report to the Pacific based VP, Claim Manager and be responsible for delivering excellent financial and service results as well as a high-quality product. The position will also be responsible for developing staff, succession planning and executing strategies to achieve goals and objectives. The ideal candidate will be responsible for the efficient/consistent delivery of service to our customers and business partners that meets or exceeds Chubb's standards and complies with all applicable statutes/regulations within the assigned jurisdiction(s).

Key Responsibilities

• The candidate must be both service-oriented and results-driven and must also possess excellent administrative, leadership and organizational skills.

• Ability to oversee and drive actions to recognize exposure and provide direction and oversight to direct reports to investigate and adjust both personal and commercial property claims with exposures up to and in excess of $500,000

• Candidate must be able to make timely and appropriate decisions.

• Experience in performance management, salary administration, training, staff development, and succession planning is a strong plus.

• Must be an articulate communicator who is interested in helping others achieve corporate and personal objectives.

• A strong knowledge of Chubb's systems, procedures, claims handling philosophy and claims handling requirements/protocols are necessary.

• Candidate must be able to manage business relationships with internal/external customers and investigate/resolve issues and/or complaints in a fair and equitable manner.

• Full knowledge of personal and commercial insurance contracts, investigation techniques, legal requirements, and insurance regulations a plus. Demonstrated ability to learn commercial property contracts.

• Effectively evaluate contract language and identify coverage issues.

• Recognize and pursue recovery.

• Adhere to all statutory and regulatory fair claims practices.

• Be available for on call rotation during weekends and weekdays during times of heavy