Avp, Tech Lead - Servicing & Crm, Digital Banking

COMPANY DESCRIPTION: Forbright is a nationwide full-service bank and lender helping accelerate the transition to a sustainable and low-carbon economy. Headquartered in Chevy Chase, Maryland, Forbright is committed to accelerating the transition to a sustainable economy by financing visionary leader in clean energy, healthcare, technology, financial services, real estate, and other industries with extraordinary service.

COMPANY CULTURE: We are a dynamic, high energy, fun, and fast-paced organization that has an exciting growth trajectory, meaningful mission, and embedded responsible environmental, social, and governance (ESG) practices into our daily interactions. We offer our team members a culture of collaboration, inclusion, flexibility, recognition, and giving back. We look to hire individuals that are passionate about our mission, and who are motivated, customer and results-oriented, innovative, adaptable, and thoughtful.

COMPANY MISSION: We are a mission-driven institution with an uncommon commitment to decarbonization and sustainability. As the need to build a more sustainable, low-carbon economic system grows increasingly urgent, we are dedicating half of our assets to financing the companies, investors, and innovators driving that change. We are reimagining how a bank should operate in a changing world.

JOB SUMMARY: The AVP, Tech Lead - Servicing & CRM, Digital Banking is responsible for owning the technology stack and the operations banking platform which includes Servicing and CRM.

DUTIES AND RESPONSIBILITIES:

• Design and architect secure systems, networks, and applications to protect against cyber threat

• Provide technology delivery leadership on all initiatives related to Servicing and CRM, working in partnership with product managers, digital experience tech leads, vendor teams, and overall program management leads

• Oversee the execution of the technology strategy, while anticipating and prioritizing with the product managers, the impediments and technology risks for resolution

• Provide input to the prioritization of the product(s) backlog and roadmap

• Drive SDLC processes for relevant scrum teams, leading ceremonies where appropriate, effort estimations, coordinate testing/releases and continuously align with broader team for dependencies

• Engage appropriate technology stakeholders to identify and drive required outcomes through effective stakeholder management

• Identify, analyze, and drive resolution of project risks and issues, work through the project structure, and reporting relationships in the Technology organization.

• Ensure issues are captured in post implementation reviews, to avoid recurrence

• Work with all appropriate stakeholders associated with assigned project or workstream as needed to confirm the solutions are functionality aligned with the product vision and that solution is fit-for-purpose

• Establish a plan for all technology deployment(s) and works with program manager to align with the integrated plan and meet the needs of assigned project/workstream

• Define technology impacts of the project/workstream and be accountable for technology delivery of the product roadmap as applicable

• Responsible for the consideration of future production support implications with a cost-effective design and quality solution, inclusive of application resiliency and availability

• Manage technology third-party vendors and Statements of Work with a focus on performance, quality, and cost management as it relates to assigned project/workstream

• Perform other duties as assigned

QUALIFICATIONS:

• 5-6 years of experience in technology design, development, and delivery showing progression/promotion within the tech or financial services industry required

• Bachelor's or master's degree in business administration, computer science, or a related field required

• Experience in the financial services industry, preferably in a banking or lending environment.

• Understanding and application of technology trends (banking industry, lending industry and overall best practices)

• Strong relationship building, influence skills and ability to productively interact with all levels of leadership.

• Strong facilitation, communication and presentation skills with tech and business audiences

• Ability to create/modify/communicate tech roadmap, and design/advocate for solutions that align to existing roadmaps.

• Familiarity with financial services back office, telephony, and servicing platforms such as AWS Connect and Savana

• Excellent communication and interpersonal skills, with the ability to communicate complex concepts to non-technical stakeholders.

• Advanced PowerPoint skills and competent use of other Microsoft Office applications

• Preferred experience in JIRA and Confluence