AVP Servicing Product Management

At Mr. Cooper Group, You Make the Dream Possible.

Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.

Join us and make the dream of home ownership possible!

The AVP Servicing Product Management is responsible for leading Product Owners in the execution of internal control discipline and operational efficiency within their programs. Manages change controls and oversight required for implementation. Engages with key decision makers to ensure teams are in alignment with best practices and the programs core goals. Creates trending reports and analysis for findings, training, policies and procedures, business analysis, Quality Control and Quality Assurance. Leverages data in order to monitor effectiveness of key controls and status of mitigation and action plans. Oversees build out mitigation action plans, milestones and controls. Leads team in completion of multiple program assessments, including risk and control self-assessments.

Responsibilities:

• Partners across the servicing organization to identify opportunities to improve processes related to cross dependent programs and advises senior leadership accordingly

• Leads and facilitates meeting and working sessions with subject matter experts and key decision makers

• Structures discussion documents with clear agendas and relevant supporting materials to drive informed decisions from the group

• Documents decisions made and ensure forward momentum and progress

• Maintains awareness of new and pending governmental or investor positions related to loan submissions

• Tracks, trends, and analyzes current processes in cross dependent forward and reverse default performing segments to assist in identifying potential risks; works with the business segments to correct identified areas of risk

• Maintains and updates policies and procedures based on current policy and agreements in order for all segments and teams to access most accurate guidance

• Regularly reviews operational processes to evaluate, identify and remediate issues

• Escalates investor denial issues for potential policy changes

• Works closely with the strategy, business operations and claims management teams to achieve business objectives

Qualifications:

• 5-10+ years of product management experience

• Excellent communication skills and ability to contribute strategies, insights and results to different levels of the organization including senior leadership

• Proficient in MS Excel (Pivot-tables, Charts, Graphs, V Look-ups, etc.)

• Experience with VSTS/ TFS/ Azure or equivalent required

• Mortgage industry experience required

Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V

Job Requisition ID:

022273

Job Category:

Servicing

Primary Location City:

Lewisville

Primary Location Region:

Texas

Primary Location Postal Code:

75067

Primary Location Country:

United States of America

Additional Posting Location(s):