AVP Operations (Disability)
CLAIM YOUR FUTURE AS A GREAT PERFORMER!
Providing both satisfying and challenging work along with a highly professional and friendly work atmosphere, Sedgwick has a strong commitment to its colleagues and its clients. If you are seeking a place where you can do great things for those whose lives you touch while maximizing your own career possibilities, Sedgwick is the place for you. As the largest and most innovative Third Party Administrator in the claims industry and the first and only TPA to receive both recognition as the Best TPA in America and the coveted Employer of Choice designation, we invite you to come be a part of our team and, "Claim Your Future."
PRIMARY PURPOSE: To be responsible for the technical and operational functions for assigned office(s) including compliance with company standards and industry best practices; to ensure consistent delivery of quality services including direct operational responsibility of an office in the location where the manager resides; to handle the staffing and training needs, as well as staff development, career and succession planning; and to be responsible for budget preparation and profit and loss management for assigned office(s). Has direct and/or indirect responsibility for 100-299 colleagues.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
Responsible for overall operations management for all locations/offices within an area.
Establishes policy and procedures to assure compliance to best practices, claims management services standards, state regulations, and client service requirements.
Establishes business plan with goals and objectives for the assigned area and locations/offices.
Monitors management reports relating to the area/office performance.
Assists with the coordination of sales and client service efforts.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
Performs other duties as assigned,
Supports the organization's quality program(s).
Travels as required.
Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
Interviews, hires and establishes colleague performance development plans; conducts colleague performance reviews.
Provides support, guidance, leadership and motivation to promote maximum performance.
Education & Licensing
Bachelor's degree from an accredited college or university preferred. CPCU, ARM, AIM, and/or AIC certifications preferred. Licenses as required.
Ten (10) years claims management experience or equivalent combination of education and experience required to include four (4) years supervisory experience.
Skills & Knowledge
Strong technical claims knowledge
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Excellent negotiation skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick CMS is an Equal Opportunity Employer
Position may be located in Dubuque, IA or Eden Prairie, MN.
Sedgwick Claims Management Services, Inc.