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Avp, Mobile App Product Manager (L11)

Expired Job

Synchrony Financial Kettering , OH 45429

Posted 2 months ago

Job Description:

Role Summary/Purpose:

This role will be responsible for the product strategy and roadmap of Synchrony-branded Mobile Apps. The ideal candidate will have a strong project management and Agile background working with cross functional teams; specifically IT, Marketing, the Platforms and Operations and experience with mobile Apps. This individual will partner with GPShopper and have direct responsibility for completing business requirements, user testing and writing Agile stories and managing sprints.

Essential Responsibilities:

  • Product Owner for several Synchrony-branded Mobile Apps (Car Care, HOME, CareCredit and mySynchrony)

  • Partner with multiple internal and external sources to gather market intelligence and user VOC, and translate the results into detailed product requirements.

  • Monitor cardholder and client feedback (e.g. App store reviews) and resolve any issues identified

  • Oversight and leadership of the wing-to-wing product development cycle including build, test, launch and adoption.

  • Partner with the other Digital platforms leaders to drive a consistent omni-channel user experience.

  • Partner with GPShopper and IT to drive mobile App priorities and manage Agile Sprint activities

  • Present new mobile App functionality to Synchrony stakeholders. Create communication materials to support conversations.

  • Build deep understanding of customer and Synchrony network/platform needs and provide input to deliver future product features

  • Partner with key stakeholders such as Credit, IT, Operations, Client Teams and Compliance to identify and prioritize future features to deliver to market.

  • Work with internal and external partners to create screen prototypes / wireframes, gather feedback and adjust to optimize performance.

  • Partner with Digital Analytics team to closely monitor, analyze and optimize usage patterns.

  • Coordinate and lead user acceptance testing (UAT) for various releases.

  • Support and aid in any Legal/Compliance items related to the product.

  • Perform other duties and/or special projects as assigned

Qualifications/Requirements:

  • Bachelor's Degree or in lieu of a degree, a high school diploma and 8 years of marketing experience
  • 3 years of marketing or digital technology experience, preferably in credit card or financial services (can be concurrent with the requirement above)
  • 2 years of experience working with online and mobile technologies
  • 2 years of relationship management experience including the ability to develop strong working relationships with cross-functional business partners, communicating with both technical/non-technical resources (internal, client, vendor)

Desired Characteristics:

  • Passion for learning about new technologies and identifying ways to drive innovation

  • Excellent analytical and presentation skills within all levels of the organization. Effectively communicate and influence all leadership levels of Synchrony Financial and its partners

  • Strategic thinker with ability to develop and implement actionable plans to drive business results

  • Strong project management experience with a record of delivering on time and across functions

  • Strong digital proficiency, including launching new products and capabilities and understanding of mobile devices and applications

  • Experience working in and navigating a highly regulated business

  • Track record of creative problem solving and ability to thrive in a cross-functional and virtual environment

  • High energy, self-motivated, with strong communication skills (verbal and written)

  • 3+ years of experience leading software development projects

  • Experience with Agile software development framework, acting in the Product Owner role

  • Experience in the banking / credit card industry

  • Supplier management experience

Eligibility Requirements:

  • You must be 18 years or older

  • You must have a high school diploma or equivalent

  • You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process

  • You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

  • Effective 1-1-18, new hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months' time in position before they can post. All internal employees must have at least a "consistently meets expectations" performance rating and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance requirement).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

  • Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

  • If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am 5pm Monday to Friday, Central Standard Time.

The salary range for this position is 70,000.00 - 150,000.00 USD Annual

Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.

Grade/Level: 11

Job Family Group:

Marketing


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Avp, Mobile App Product Manager (L11)

Expired Job

Synchrony Financial