QBE Insurance Group Limited Marblehead , MA 01945
Posted 4 weeks ago
Primary Details
Time Type: Full time
Worker Type: Employee
The opportunity
This role will lead the sales and relationship function for claims by managing client partnerships and marketing differentiators to support business growth and profitability. Serve as the single point of contact for internal and external partners by fostering inter-departmental collaboration and building effective relationships.
Primary Responsibilities
Facilitate strategic sales approach by guiding and encouraging team collaboration and knowledge-sharing to drive a consistent, cohesive approach to building and developing sales opportunities
Manage continuous improvement initiatives by reviewing existing portfolios and identifying opportunities to increase profitability and add value
Cultivate a professional company reputation by upholding organizational values and sharing best practices with direct reports to keep communications consistent and aligned with company image
Manage services of existing client base by collaborating with senior leaders to share information and identify and capitalize on opportunities for business growth
Manage budgeted resources by anticipating expenditures, accurately forecasting resource needs/costs and properly accounting for expenses to meet requirements and achieve fiscal responsibility
Promote inter-departmental collaboration and drive cohesion between Claims/Loss Control, Business (including shared services) and Customers to increase profitability and add value
Act as single/primary point of contact to trouble shoot technical/service issues from agents, brokers and policyholders by designing and utilizing innovative solutions to ensure outcomes are achieved, lessons learned are documented and shared, and highest-quality customer service is delivered
Contribute to the development and implementation of annual and long-term division-wide strategic plans and operating policies by building relationships, sharing Claims and Risk specific industry knowledge and addressing business issues with key internal and external stakeholders to achieve business and objectives, operating targets, and budget
Collaborate and communicate across the entire Claims business unit along with all operating units across QBENA to include Underwriting, Actuary, Finance, Legal, Risk, Global Risk and Treasury/Accounting
Required Education
Required Experience
Preferred Competencies/Skills
Utilize product knowledge to inform clients
Build and maintain professional networks and channels of communication inside and outside the organization
Strategic planning
Analysis of portfolios
Communicate information in a clear, well-organized, and professional manner both internally and externally
Establish a high degree of trust and credibility with others
Utilize personal credibility to influence others
Act fairly, ethically and with integrity when decision-making, managing or working with a team and corresponding with customers
Build and capitalize on beneficial internal and external relationships
Persist through challenges and setbacks
Motivate and inspire others
Share knowledge and educate others
Preferred Experience
Preferred Knowledge
Principles and processes for providing customer service includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Products and concepts relating to the insurance industry
Principles and methods for showing, promoting, and selling products or services; sales techniques, and sales control systems
Events affecting the industry, including understanding of competition and the marketplace
About QBE
We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future by helping those around us build strength and embrace change to their advantage.
We're an international insurer that's building momentum towards realizing our vision of becoming the most consistent and innovative risk partner.
And our people will be at the center of our success. We're proud to work together, and encourage each other to enable resilience for our customers, our environment, our economies and our communities.
With more than 12,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.
We believe this is our moment: What if it was yours too?
Your career at QBE - let's make it happen!
https://www.linkedin.com/company/qbe-north-america/
US Only
US Only
US Only
Job Type
Global Disclaimer
Compensation
Base pay offered will vary depending on, but not limited to education, experience, skills, geographic location and business needs
Annual Salary Range: $100,000 - $150,000
AL, AR, AZ, CO (Remote), DE, FL, GA, IA, ID, IL (Remote), IN, KS, KY, LA, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NV, OH, OK, OR, PA, SC, SD, TN, TX (Remote, Plano), UT, VA, VT, WI, WV and WY
Annual Salary Range: $110,000 - $165,000
CA (Remote, Fresno, Irvine and Woodland), Greenwood Village CO, CT, Chicago IL, MA, MD, NY (Remote), RI, Houston TX and WA
Annual Salary Range: $125,000 - $187,000
San Francisco CA, NJ and New York City NY
Benefit Highlights
You are more than your work - and QBE is more than a workplace, which is why QBE provides you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. Employees scheduled over 30 hours a week will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health.
We also offer a competitive 401(k) contribution and a paid-time off program. In addition, our paid-family and care-giver leaves are available to support our employees and their families. Regular full-time and part-time employees will also be eligible for QBE's annual discretionary bonus plan based on business and individual performance.
At QBE, we understand that exceptional employee benefits go beyond mere coverage and compensation. We recognize the importance of flexibility in the work environment to promote a healthy balance, and we are committed to facilitating personal and professional integration for our employees. That's why we offer the opportunity for hybrid work arrangements.
If this role necessitates a hybrid working model, candidates must be open to attending the office 8-12 days per month. This approach ensures a collaborative and supportive work environment where team members can come together to innovate and drive success.
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
QBE Insurance Group Limited