Synchrony Financial Canton , OH 44702
This position is an individual contributor role responsible for technical writing of Policy, Standards, Procedures and Job Aids as well as Risk Communications for IT, Support and program management for risk training events and Job Aid Inventory Tracking. The individual will work closely with multiple teams within IT, Risk Management and the business.
Location: Stamford or any SYF location - remote work location considered for current SYF employees
Create, write and maintain policies, procedures, charters, and other supporting governance documentation such as process maps and risk control self-assessments
Facilitate approval of policies, standards, procedures and charters through the various governing bodies such as Policies Standards Guidance Council (PSGC), IT Sub-Committee, Technology Risk Sub-Committee, Policy Review Group, and Management Committee
Execute a policy governance structure and process that supports the entire IT organization
Ensure IT procedures align with overarching policies and further support other critical governance documentation such as job aides, process maps and risk control self-assessments
Coordinate the efforts of various Level 3 process owners within the IT organization to proactively identify areas in need of procedures and other supporting governance documentation such as process maps
Facilitate the annual completion of policy gap assessments, understand root cause(s), and assist with developing and documenting action plans for closing any potential exceptions.
Maintain and enhance the IT Policies, Standards and Procedures Portal Team Site to ensure the site is optimally set-up and successful transition from Support Central to Team Sites is complete
Manage the Policies, Standards and Procedures exceptions and exemptions process for IT, including implementation of a tracking tool to support the process.
Identifying the appropriate procedures and process maps that address Critical to Compliance (CTCs) and Critical to Quality (CTQ) elements assigned to IT
Ensure IT Policies, Standards and Procedures communication is issued in a timely manner in accordance with Synchrony Financial Enterprise and IT requirements
Perform other duties and/or special projects as assigned
Bachelor's degree and a minimum of 5 years either IT, IT Risk, Operational Risk, Audit or Compliance experience, OR in lieu of a degree, High School Diploma/G.E.D. and minimum of 7 years of either IT, IT Risk, Operational Risk, Audit or Compliance experience
Experience writing policies and/or procedures in the financial services industry
Minimum 2 years of experience designing or managing workflows and approval processes
Deep, up-to-date knowledge of regulatory compliance of the financial services sector to drive improvements
Strong compliance, audit or control function background, with specific understanding of internal controls
Experience gathering, analyzing and summarizing data in clear and concise manner and report findings to senior management
Confidence to raise concerns or challenge to achieve expected results
Detail oriented with excellent follow up skills
Demonstrated strong communication skills, interpersonal, verbal and written
Proven experience influencing others to achieve team goals
Experience independently managing multiple projects, organizing workflow, and prioritizing work assignments
Strong business process mapping and MS Visio skills
Imagination and creativity in applying/adapting best practices and learnings to new problems/needs
Excellent work ethic and demonstrated experience working well with broad and diverse global teams
Proven experience with partnering, collaborating and influencing across a large multilayered organization at all levels
Demonstrate commitment to continuous improvement
Proven experience handling multiple, and competing priorities across all stakeholder groups and effectively resolving competing priorities and interests with minimal disruption
Influence and role model behaviors that will lead to a "STRONG" risk environment
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
Effective 1-1-18, new hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months' time in position before they can post. All internal employees must have at least a "consistently meets expectations" performance rating and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance requirement).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice:
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am 5pm Monday to Friday, Central Standard Time.
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