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Avp, Global Operations Risk Management

Expired Job

Metlife, Inc. Tampa , FL 33602

Posted 6 months ago

Role Value Proposition: MetLife, at the Executive level, has placed a high priority on the development of a top tier Insurance industry Global Operations Risk Framework within the Global Operations Risk Management organization in Global Technology and Operations (GTO). This is a great opportunity to contribute to the development and implementation of the risk framework in a large, global institution and influence how the organization views risk. You will partner closely with business stakeholders and other corporate functions, including Corporate Risk Management, Internal Audit, Compliance, and Technology in the development and ongoing execution of the framework, while leading a team of risk professionals. The Global Operation Risk Management organization is focused on the measurement and monitoring of risk within Global Operations and understanding how the risk landscape continues to evolve over time to ensure that the risk framework is continually addressing emerging risk. The Assistant Vice President, Global Operations Risk Management is responsible for supporting the VP, Global Operations Risk Management in developing, implementing and managing the Global Operations Risk Management framework, across capabilities and regions, in support of the overall Enterprise Risk Management framework.

Key Responsibilities:

  • Support the implementation of the Global Operations Risk Management framework, while aligning with the Enterprise Risk Management agenda.

  • Facilitate the identification of risk, compliance, and control metrics/indicators, align to performance metrics, and implement near-time dashboard reporting to provide business insights for decision making and managing risk.

  • Proactively identify and monitor the risk (inclusive of emerging risk) and control environment leveraging existing risk assessments (e.g. ERSA) or assist with building new risk assessment capabilities.

  • Monitor the Global Operations risk profile in context to the risk appetite and tolerances defined by the second line of defense.

  • Partner with business capabilities globally to implement a sound risk and internal control environment.

  • Reinforce culture of accountability and ownership for risk and implementation and execution of key controls across Global Operations.

  • Advise Global Operations leaders on the risk considerations for significant business and operational changes (e.g. new products, new initiatives, new technology, etc.).

  • Identify, assess and escalate issues and challenges encountered while executing upon the Global Operations risk management agenda, providing recommendations for resolution.

  • Proactively manage issues and root cause analysis process (remediation/tracking/monitoring/reporting).

  • Plan and execute cross-region risk and compliance initiatives, implementing required changes with Audit and Compliance and coordinating efforts across the business areas and technology.

  • Prepare materials for existing risk governance committees and other forums.

  • Assist with adopting a continuous improvement mindset in the embedding of operational excellence principles.

  • Assist with translating of senior management strategy/vision to develop department strategy/vision and communicate effectively to staff.

  • Manage a cross regional team of experts and support operating leaders in executing risk management practices.

  • Coordinate and collaborate, while building strong relationships, with Audit, Compliance, Operations Capability/Regional partners, Office of the Corporate Information Security Officer (CISO), and others as appropriate.

  • Diligently manage resources to keep expenses within prescribed budgetary limits.

  • Ability to travel: 20-30%

Essential Business Experience and

Technical Skills:
  • 10+ plus years of Risk Management or related Internal Audit/risk & control environment experience, with progressive responsibility, preferably in Insurance

  • Bachelor's Degree in Accounting, Risk Management or related field; advanced degree preferred.

  • Proven experience in development and implementation of operational risk frameworks

  • Strong interpersonal and teamwork skills including oral and written communications, relationship building, collaboration, and influencing across a broad range of levels in the organization

  • Problem solver with the ability to translate information into actionable recommendations

  • Customer service orientation

  • Ability to work independently with flexibility and focus in a dynamic environment


  • CPA/CIA or other risk related certification

  • Knowledge of GRC technology: Open Pages, Archer, etc.

  • Understanding of latest risk trends in financial services

  • Knowledge of Global Operations processes in a financial services environment

  • Experience working with operations in Mexico, Japan, China, S. Korea, Gulf, Russia, Brazil, or Chile and ability to speak these languages

  • Experience in Fraud, Technology, Compliance, Legal/Regulatory, Third-Party and/or Business Continuity Risk

Leadership Competencies:

  • Thinks Strategically Sets direction aligned to the company's strategy, applying external and global perspective to meet local and global needs.

  • Creates Partnerships Authentically builds trusted relationships and collaborates across global, diverse and multi-functional teams to successfully drive business objectives.

  • Seizes Opportunity Seeks new opportunities and ways to create balanced business growth while improving operational capabilities.

  • Models our Values Creates a culture that promotes the company's values and standards through role modeling, accountability and ownership of decisions.

  • Drives Results Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards.

Key Relationships:

  • Reports to: Vice President, Global Operations Risk Management

  • Direct reports/team: 2 directs/4-6 total team

  • Key Stakeholders: Audit, Compliance, Corporate Risk Management, Global Operations Capability/Region Leaders, Office of the Corporate Information Security Officer (CISO) and others as appropriate.


MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with more than $500 billion in managed assets as of December 31, 2016. We are ranked #42 on the Fortune 500 list for 2017. In 2017, we were named to the Dow Jones Sustainability Index (DJSI) for the second year in a row. DJSI is a global index to track the leading sustainability-driven companies.

While we have tremendous respect for the past, we are a company firmly focused on the future. To adapt to a changing world, we are undergoing one of the most dramatic transformations in our history to reinvent how we do business so we can thrive in any environment. We are moving away from a traditional product-development model to one driven by customer insights. We are challenging historical norms by humanizing our industry and designing every customer experience to reflect the modern company we're becoming. Our goal in everything we do is to offer customers truly differentiated value propositions that allow us to establish clear competitive advantages. We pride ourselves on being a trusted partner to our customers as they navigate life's twists and turns.

At the center of our business strategy is a commitment to One MetLife collaborating, sharing best practices, and recruiting, developing and retaining the best talent in the industry. We live by our values: Put Customers First, Be the Best, Make Things Easier, and Succeed Together. They guide how we operate every day.

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 98283

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Avp, Global Operations Risk Management

Expired Job

Metlife, Inc.