The Customer Success & Renwals Leader Public Sector is responsible for building and setting the strategic direction for Splunk's CSM & Renewals organization. This senior leader is responsible building and managing the adoption and renewal motion of Splunk's platform, technologies and services across Splunk's commercial ecosystem. The leader will have functional responsibility over the CSMs & Renewals organization within Public Sector and will drive standards for their hiring, training, and commercial execution in the field. Additionally, this individual will:
Drive customer success strategies to help customers achieve adoption and expertise with Splunk's products
Improve the collaborative risk assessment process to identify and drive early, repeatable, scalable, and streamlined actions to address risk and drive healthy renewals
Develop data driven go-to-market renewal selling strategies and plays, aligned with Splunk's Adopt to Renew motions, at scale
Set performance targets for the CSM & Renewals organization.
Engage with the Global CSM & Renewals Strategy and Operations teams to drive efficiency and scale in our overall operations.
Partner with the Public Sector Sales Organization to build an integrated Land, Adopt, Expand & Renew motion.
Provide communication to customers regarding Splunk, new product capabilities and use cases, as well as help them meet desired outcomes.
Meet with Senior Executives of Splunk's most strategic accounts and help guide their commercial vision utilizing Splunk's platform and technology.
Oversee the creation of onboarding, enablement and skill set development for the organization.
Specific goals center on the following:
Customer Renewal Rates and Net Retention
Commercial execution in dormant & active accounts
Customer adoption of Splunk technology
Customer solution expansion
Expanding the market coverage of the CSM function
Key activities include:
Leading the CSM & Renewals function
Developing the commercial strategy for the CSM & Renewals teams
Communicating with senior executives at strategic accounts
Develop customer success roadmap
Conduct scheduled customer check-ins
Conduct regional business reviews
We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.