AVP - Claims Operations

Amtrust Financial Services, Inc. Boston , MA 02298

Posted 7 days ago


Leads the improvement of claims processing activities within the Property, Auto/General Liability line of business. This includes development and execution of improvement strategies and activities in claims handling through strong collaboration with claims leadership and leveraging best practices. The position requires both strategic and tactical capabilities to drive continuous improvement and enhanced business results in the Property, Auto/General Liability (PAL) line of business.


  • Manage a team of 1-3 field claim operation leads

  • Develop and execute improvement strategies in claim handling best practices, loss costs and customer service

  • In partnership with claims senior leadership, develop and continually refine the end to end claim handling model, process and workflows for effectiveness and efficiency

  • Work in partnership with the PAL line of business lead to set the overall strategy, ensuring delivery and execution; partners and aligns with the Claims strategy team on priorities and any enterprise initiatives impacting the PAL line of business.

  • In partnership with Claims and IT business leads, identify and deliver improvements in automation and data management

  • Ensure consistency in process, use of claim systems/applications, delivery of service and customer experience

  • Evaluate and implement improved standard operating procedures

  • Serve as the lead in developing an annual capacity plan and budget, provide monthly/quarterly forecast and trends, identifies and implements corrective action plans

  • Serve as the project lead on key improvement efforts

  • Prepare timely and informative management reports, business cases and cost benefit reviews

  • Serve as the lead in working with claims reporting and analytics to design and develop reporting dashboards and tools in support of business goals and objectives

  • Develop and oversee compliance with operational guidelines in support of internal audit, state compliance and regulatory requirements

10+ years claims operations experience or related field

  • Strong verbal and written communication skills

  • Advanced analytical skills

  • Ability to prepare presentation documents and present to senior leadership

  • Advanced computer skills to include Microsoft Products

  • Proven ability to manage organizational change, to involve and influence others to accept new ideas or innovative approaches, to lead in a team based organization

  • Ability to manage a diverse team in multiple locations

  • Analytic and technical ability to develop reports, metrics and improvement plans

  • Ability to interact collaboratively and work effectively with a multi-functional team and throughout the organization; fosters an environment of shared responsibility and accountability


  • JD, MBA or related advanced degree preferred
  • CPCU, ARM or equivalent insurance designations a plus

What We Offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Vacation and Holidays

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AVP - Claims Operations

Amtrust Financial Services, Inc.