Avp, Claim Manager

Chubb is currently seeking an AVP, Claims Manager to manage a team of examiners dedicated to handling litigated Employment Practices Claims and higher severity non-litigated claims. The team will be responsible for handling claims on behalf of Chubb Insureds across the United States. The position will be based in our Jersey City office and report to the Vice President of EPL Claims.

• Ensure the delivery of timely and effective claims service through supervision of a team of examiners at various experience levels

• Train, mentor and develop staff who are at different stages of their career and experience levels

• Provide advanced technical guidance on claim investigation, reserving, case resolution and settlement strategies

• Actively participate in claim file and quarterly calls to address internal workflows, systems and compliance issues

• Demonstrate highly developed analytical, problem-solving and negotiation skills

• Develop and maintain strong business relationships with internal and external customers to enhance Chubb's brand in the marketplace

• Partner with internal business partners such as underwriting, claims business consultant and claims teams to enhance and manage marketing initiatives and customer service commitments

• Partner with external business partners such as brokers, producers, law firms, PEO accounts and their client companies.

• Exhibit strong business acumen to internal and external customers by providing accurate guidance on statutes, regulations, coverages and service issues

• Effectively control the use, work product and expenses of outside vendors

• Exercise leadership by conducting reviews of examiner work product and teamwork efforts to deliver well written, supported performance management feedback and reviews

• Show exceptional performance management skills by providing timely training, coaching and feedback and creating meaningful business goals and development plans

• Positively influence the team environment to maintain a high level of employee engagement

• Leverage knowledge transfer and training skills for effective staff development toward their personal success and career advancement

• Assist with outside counsel selection, management and oversight

• Communicate with senior management team on matters of significance

• Identify litigation and claims trends and advise business clients and other claim staff regarding opportunities to address these trends

Technical Skills & Competencies:

• Advanced understanding of Claim Best Practices and Business Analytics

• Ability to incorporate analytical data into team management

• Exceptional negotiation skills and resources that will influence team results

• Strong business acumen and understanding of the fundamental components of Claims, Underwriting, agency relationships, industry strategies and trends

• Extensive knowledge of insurance contracts, investigation techniques, legal requirements and insurance regulation

• Exceptional oral, written, and presentation skills that positively influence a wide audience within and outside the Claim department

• Ability to promote open communication that fosters an environment of continual learning, staff development and team collaboration

• Track record of success in coaching and developing staff

• An ability to be flexible, imaginative and to work well in teams

• Exceptional organizational, prioritization and time management capabilities

• Innovative thinker with ability to multi-task, plan and delegate appropriately

Approximately 7+ years of claims and/or legal experience in insurance claims and Employment Practices Liability

• Excellent written and oral communication skills

• Prior supervisory experience is a plus

• Demonstrates a background in leadership

• Proven track record of success

• Subject matter expertise in handling claims

• Ability to manage claims examiners in multiple jurisdictions and within compliance standards

• Undergraduate degree from an accredited U.S. or foreign university or college

• JD degree preferred

• Property & Casualty Adjusters licenses in required jurisdictions within 90 days of employment

• Failure to obtain the licenses within 90 days will result in termination of employment

The pay range for the role is $102,000 to $168,000. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found at https://careers.chubb.com/global/en/north-america. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled