Aviation Operations Center Shift Supervisor

Position Summary

Supervise, assign, review and participate in the work of staff responsible for the Aviation Department's Operations Center during an assigned shift; ensure work quality and adherence to established policies and procedures and perform the more technical and complex tasks relative to assigned area of responsibility.

This is a safety sensitive position subject to random drug/alcohol testing.

Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.

Minimum Education, Experience And Additional Requirements

Education and experience directly related to the minimum requirements below may be interchangeable on a year for year basis.

Associate's degree in business or communications; and

Four (4) years of call-center operations or airport communications experience;and

To include one (1) year supervisory experience.

ADDITIONAL REQUIREMENTS:

Possession of a valid New Mexico Driver's License, or the ability to obtain by date of hire.

Possession of a valid City Operator's Permit (COP) within 6 months from date of hire.

Possession of a New Mexico State Police Radio Dispatcher Certification within one (1) year from date of hire.

Possession of a National Crime Information Center (NCIC) Certification within one (1) year from date of hire.

Must be able to successfully qualify for and maintain a Sunport Access Control Card as determined by the criteria set forth by the policies and guidelines of the Aviation Department and the Transportation Security Administration (TSA).

Successful completion of a security background check conducted by U.S. Customs & Border Protection, if applicable.

Preferred Knowledge

• Operations, services and activities of an airport operations and emergency communications program

• Principles of supervision, training and performance evaluation

• Modern and complex principles and practices of airport operations and communications

• Operational characteristics of an airport operations center and emergency communications services system and equipment

• Police dispatcher, 911 operator and NCIC operator functions

• Methods and techniques of investigation

• Principles of business letter writing and basic report preparation

• English language usage, spelling, grammar and punctuation

• Pertinent Federal, State, and local laws, codes and regulations

Preferred Skills & Abilities

• Supervise, organize, and review the work of lower level staff

• Select, supervise, train and evaluate staff

• Interpret and explain City policies and procedures and pertinent union contracts

• Prepare clear and concise reports

• Type at a speed necessary for successful job performance

• Respond to requests and inquiries from the general public

• Work under pressure, exercise good judgment and make sound decisions in emergency situations

• Operate emergency communications systems

• Work flexible hours including evenings and weekends

• Understand and follow oral and written instructions

• Communicate clearly and concisely

• Establish and maintain effective working relationships with those contacted in the course of work including City officials and the general public

• Perform the essential functions of the job with or without reasonable accommodation