Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire team.
The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with customers, pilots, and team members within the customer service department.
Responsibilities and Duties
Greet customers in a friendly, professional manner
Provide concierge services to pilots and customers including making reservations as required
Invoicing for services rendered to customers and pilots
Record customer preferences in Million Air CSI system
Proactive preparation for all incoming aircraft
Provides timely feedback to the company regarding service failures or customer concerns
Partner with line service team to meet and exceed customer's service expectations
Keep hospitality bar stocked with snacks and beverages
Maintain neat work area at all times to include front desk, lobby, and all FBO amenities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Customer focus- naturally outgoing/extroverted
Communicate with customers and employees in person, on phone, and through radio communications
Strong computer skills including Microsoft office products and point of sale programs
Basic mathematical knowledge
Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record)
This position reports to the Customer Service Manager
This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to:
Must be able to lift 25 pounds
Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers
Possible exposure to hazardous noise levels, chemicals, fumes, and machinery
Position Type and Expected Hours of Work
This is a non-exempt position.
This position includes shift work which requires working evenings and weekends, and on scheduled company holidays.
No travel is expected for this position.
Education, Experience, and Eligibility Qualifications
Customer service experience preferably in the service industry
High School Diploma or equivalent
Entry level position
Ability to work evenings weekends, and holidays
Acceptable driving record
Ability to pass a background check
Zero tolerance drug free employer includes pre-employment and random screening
Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.
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