Avaya/Nortel Scripting Engineer

Glotel New York , NY 10007

Posted 2 days ago

Job Description:

Exciting Opportunity for an Avaya/Nortel Engineer with Scripting expertise in NYC on a 12 months + W2 Contract basis

The successful candidate will be tasked with the following:

  • Scripting within Avaya Aura Contact Center

  • IVR Scripting

  • AACC script changes

  • Diagnostics and troubleshooting for Nortel CS1k

  • Tier 2 & 3 remote support/troubleshooting

  • After-hours support (based on "on-call" schedule)

  • Other tasks as required

The ideal candidate will be able to prove the following:

  • Proven background scripting with Avaya Aura Contact Center

  • IVR Scripting expertise

  • Nortel CS1k background

  • Strong troubleshooting background

  • Ability to perform AACC script changes, skillset changes, reporting, Nuance NLU scripts

  • Ability to work onsite in Manhattan, NYC

Company Description

Founded in 1989, Glotel opened its doors as a telecom staffing provider. Today, Glotel has evolved into a niche brand operating at the intersection of IT, engineering and communications to optimize our clients.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Ui/Ux Engineer Senior
New!

Mettel

Posted Today

VIEW JOBS 8/10/2020 12:00:00 AM 2020-11-08T00:00 <strong>Senior Front End UIUX Engineer</strong><br />  <br /> If you are passionate, innovative and self‐motivated, we are inviting you to join our team.<br />   <h1>Job Summary</h1> <h1> </h1> <h1>You will join our development team in our sleek offices located in Manhattan’s Financial District to build the best-looking, cutting edge software the telecom industry has ever seen. Your creativity will find expression in generating new ways to deliver scalable, interactive telecommunications data   across multiple platforms - web, mobile, and social media.</h1> <h1> </h1> <h1>The ideal candidate must have experience building and supporting high-profile, highly interactive, extremely fast, client-facing web and mobile applications. The candidate must have expertise in HTML5, CSS3, JavaScript and JS Frameworks (like JQuery, DoJo) and must provide examples of sophisticated front-end, UI/UX solutions they have developed.</h1> <h1> </h1> <h1>Duties & Responsibilities</h1> <h1> </h1> <ul> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Lead usability strategy and efforts to uncover user needs and business needs.</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Cultivate your own understanding of user problems and opportunities for improvement, and share your insights.</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Translate business needs and product requirements into best in class user-focused and intuitive user experiences.</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Brainstorm and mock-up interaction and interface design ideas with Viator staff.</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Present ideas and adjust designs based on feedback.</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Envision, design and iterate by building prototypes, rapidly producing multiple possible approaches for internal review and usability testing.</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Work with Product Managers to create visuals for incorporating into product specifications.</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Design current interfaces while planning for the direction of future iterations.</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Work collaboratively and closely with visual design team as UX/UI is integrated into finished web pages and mobile applications.</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Work closely with the engineering team during the development process to ensure that designs are properly implemented and to maximize usability and performance.</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Develop Information Architecture documentation including site maps, user flows, schematics and navigation models</li> </ul>   <h1>Desired Qualifications</h1> <h1> </h1> <ul> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">4-8 years of developing and delivering customer facing web or mobile experiences</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Strong track record of delivering results – portfolio required</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Proficient understanding of web markup, including HTML5, CSS3</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Understanding of server-side CSS pre-processing platforms, such as LESS and SASS</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Good understanding of such as AngularJS, KnockoutJS, BackboneJS, ReactJS, NodeJS.</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Good understanding of asynchronous request handling, partial page updates, and AJAX</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Proficient understanding of cross-browser compatibility issues and ways to work around them.</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Proficient understanding of code versioning tools, such as Git</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Strong command of essential front-end web technologies including HTML5, CSS, AJAX, DOM Scripting, and W3C DOM methods and properties</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Strong command of essential front-end web technologies including HTML5, CSS, AJAX, DOM</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Scripting, and W3C DOM methods and properties</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Extensive work with JavaScript and JS Frameworks (like JQuery, DoJo);  and work with JS micro frameworks</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Solid understanding of cross-browser/platform issues and code solutions</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Solid understanding of mobile UI design and best practices, application architecture</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Solid understanding of mobile UI design and best practices, application architecture principles (client-side scripting, web service tiers, database storage, caching, etc.)</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Understanding and experience with data manipulation technologies such as web services, REST, JSON and XML</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Experience with source control management tools such as SVN, CVS, TFS</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Strong ability to translate requirements into quick prototypes for iterative user feedback</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Strong interpersonal and communication skills (oral, written and group presentations)</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Strong communication and team skills, and desire to mentor</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Knowledge of HTML/CSS; HTML5/CCS3; Object Oriented Javascript; C#</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Experience in the prototyping end user frontends and application workflow  </li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Ability to relay UI requirements to backend development team               </li> </ul>  <br /> <strong>Why MetTel</strong> <h1> </h1> MetTel is a cutting‐edge telecom service provider delivering software and telecom services to enterprise companies nationwide. Our teams help create next-­‐generation systems to meet the challenge of today’s rapidly changing business climate, and set new standards for the telecom industry. From traditional voice to advanced services, MetTel’s extensive partnerships enable us to deliver a complete portfolio of services in the United States, Canada and Puerto Rico as well as global MPLS and VoIP solutions. We believe that each team member is a key to the success and sustainability of the group. In order to achieve this we offer an environment where all professionals can grow and develop their skills and competencies, collaborate with diverse professionals, share knowledge and enjoy a rewarding career.<br />   <h1>To Learn More</h1> Visit: <a href="http://www.mettel.net/">www.mettel.net</a> or email us: <a href="mailto:Career@mettel.net">Career@mettel.net</a><br />  <br />  <br />   Mettel New York NY

Avaya/Nortel Scripting Engineer

Glotel