Avaya Engineer Senior

General Dynamics Information Technology Washington , DC 20319

Posted 1 week ago

This is a senior telecom engineer has primary responsibilities in Avaya support and performing security vulnerability assessments, research, documentation, and remediation. Maintain and update unified voice, video, web conferencing, and mobile communications infrastructure and services by providing full lifecycle engineering support resulting in solutions that are secure, effective, responsive, complete and efficient.

Other responsibilities include:

  • Avaya CM/Unified Communications products;

  • Legacy telecommunications services (e.g., analog, digital PSTN lines and trunks, etc.);

  • Assessing mobile communications infrastructure and devices to identify and analyze critical performance indicators and operational gaps that can pose significant risk;

  • Performing communications system's health assessments to include technology and/or routing protocols including review of systems device health and collection of performance-related data;

  • Provides project coordination and support across all areas in telecom group;

  • Ensures updated SOPs exist for all aspects of mobile device operations;

  • Integrating technical requirements and design goals into the overall enterprise network design;

  • Maintains subject matter level expertise in unified voice, data, video, mobile technologies and systems administration capabilities;

  • Provides tier 2/3 support to investigate and resolve problems, inefficiencies, and performance issues which may require shift work or after hours call-in 7/24/365 to meet customer SLAs;

  • Familiar with various ticketing systems and managing customer reported issues by opening, maintaining, and closing tickets to meet SLA and KPI initiatives.


Required Education/Experience:

  • Bachelor's degree with 8 years of experience or;

  • No degree with 10 or more years of experience related to position


Required Education/Experience:

  • Bachelor's degree with 8 years of experience or;

  • No degree with 10 or more years of experience related to position

  • Obtain a Public Trust Security Clearance

Required Experience:

  • Assessing, researching, documenting, and managing vulnerabilities in Avaya systems

  • Avaya Communication Manager

  • Avaya Session Manager

  • Avaya Call Center

  • Voicemail Support

  • Moves, Adds, Changes support

Desired Experience:

  • Installation and support of Avaya 96xx and B179 SIP phones

  • Teleconferencing setup and troubleshooting

  • Audio and Video implementation and support

  • Wireless device implementation and support

  • Multi-Media implementation and support

  • Collaboration implementation and support

  • Administration of mobile devices in a large enterprise

Desired Certifications:

  • Avaya Certified Support Specialist

  • Avaya Certified Implementation Specialist

  • CCNA

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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Avaya Engineer Senior

General Dynamics Information Technology