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Avavya Consultant

Expired Job

Cognizant Technology Solutions Charlotte , NC 28201

Posted 4 months ago

Functional Lead


Masters in Business Administration


Requirement Gathering and Gap Analysis:

  • Understand business requirements through business workshops, one on one interviews.

  • Analyze business requirement document.

  • Analyze gaps in order to meet business requirements.

Solution Engineering:

  • Provide support in creating solutions for the gaps.

  • Prepare first drafts on end to end solution for the client and integration plan and submit them to supervisor for review.

  • Detail out customization requirements/ configuration changes required for solution implementation.

  • Obtain approval and validation on solution developed.

Implementation & Testing:

  • Configure the system based on the requirements, carry out testing before handover to the users, test development objects and give feedback to the technical team.

  • Conduct pilot of solution developed.

  • review and obtain signoff deliverables.

  • Guide users in uploading data into the system.

  • Create test cases based on the knowledge of the domain/product.

  • Conduct system testing based on the scenarios.

  • Use various testing tools as required.

Project Support:

  • Based on requirement study and gap analysis, analyze process/framework anomalies and deficiencies and make recommendations.

  • Interact with clients as and when required on basic queries.

  • Assist Senior Consultants in drawing linkages between a module within the project and other modules / objects.

  • Provide timely inputs or mentor other team members working on the project based on domain / product knowledge.

New Solution Development:

  • Identify change required in the existing solutions and understand internal/ external dynamics.

  • Conduct market research to identify new solution areas.

  • Create business case for new solution.

  • Share business case with Senior Consultant / Team Lead for inputs.

  • Detail out new solutions as required.

  • Map solution developed to client space.

  • Provide support for project execution involving new solution if required.

  • Followup to closure in order to implement change and escalate to supervisor if required.


  • Document customer requirements.

  • Document the design/blueprint/functional specifications of the solution based on guidance from Senior Consultants / Team Lead.

  • Upload the documents in knowledge repository for future reference.

Sales Support and Brand Building:

  • Understand client specific requirements and analyze them.

  • Provide support to other teams during proposal development.

  • Prepare collaterals, publications, technology papers etc for distribution under guidance from team lead.

Knowledge Management:

  • Update knowledge articles in the knowledge management repository.

  • Create knowledge articles on the problem, workaround solutions.

  • Maintain knowledge management database.

  • Prepare collaterals, publications, technology papers etc for distribution and submit to supervisor for review.

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Avavya Consultant

Expired Job

Cognizant Technology Solutions