Avanade X, Client Services Lead- Northeast Region

The Client Services Lead (Manager) for Avanade X is responsible for building strong, trusted client relationships for our most strategic accounts within the region, providing value to the client far beyond a contract or statement of work (SOW.)* You want to partner with Avanade's Sales workforce to figure out what we can offer our clients and open us up for growth.

• You have an experimental mindset, take risks, build processes, and are comfortable with ambiguity.

• You are someone who understands and is EXCITED about the "hustle" of creating new initiatives.

• You can travel up to 25% and negotiate contracts with clients and partners at the executive level.

Client Manager

• Strategically build client relationship trust and functions as a business partner, advisor and relationship lead for our clients.

• Understand our client and prospect's business, brand and customer behaviors to develop winning strategies

• Constantly tracks the market and competitive sets, on top of innovation, latest business trends and cultural happenings.

• Responsible for overall client satisfaction and ensures the client is getting the best results from the entire Avanade team.

Great Work

• Provides clear strategic leadership and guidance for multidisciplinary delivery teams to ensure all work aligns with client business needs and expectations

• Identifies and implements strategic initiatives designed to impact client business and drive agency growth.

• Holds Delivery accountable to deliver and course correct, if/as needed.

Northeast Regional Growth

• Drives organic growth, identifying, and opening new revenue streams.

• Keeps NE Client Lead apprised of key client opportunities, potential risks and other key nuances

• Work closely with NE Client Lead and various teams across Avanade to bring the best experiences, strategy and solutions to our clients.

People & Culture

• Builds strong working relationships with department leads and department staff.

• Develops, coaches, mentors talent

• Works with NE Client Lead and Resourcing team on workforce planning to ensure the right skills and capacity for the account needs

• Act as a role model, representing, communicating and shaping the culture and employee experience to foster engagement, performance and behaviors that align with Avanade's values.

To learn more about our team at Avanade, check out this info:

• Avanade Do What Matters

• Avanade - Making a Genuine Human Impact Interested in knowing what's going on inside Avanade?

Check out our blogs:

• Avanade Insights - exchange ideas that drive tomorrow's innovation

• Inside Avanade - explore what life is like working at Avanade Compensation for roles at Avanade varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience.

Some of the best things about working at Avanade :

• Opportunity to work for Microsoft's Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)

• Real-time access to technical and skilled resources globally

• Dedicated career advisor to encourage your growth

• Engaged and helpful coworkers genuinely interested in you

Find out more about some of our benefits here.

This role partners with our clients to uncover their needs/wants to create and deliver valuable, quality solutions. This role is accountable for managing NE Region client engagements, client satisfaction, and ultimately driving revenue growth for the region through exceptional project delivery, relationship building and client management. This role reports to NE Client Services Lead. Together we do what matters.

• You likely have relevant education or 10 years of digital, client services, and people management experience.

• You have Sales experience in a digital agency, consulting or start-up setting.

• You have a digital strategy mindset and experience solutioning for clients.