AV Technology Coordinator (06-20-2024)

Schedule: Office hours are primarily weekdays, but responsibilities require additional hours and flexibility, including evenings and weekends. POSITION DESCRIPTION:

Position Description: The following statements describe the general nature and level of work being performed. They are not an exhaustive list of all responsibilities, duties and skills required of one so classified.

• Oversees AV Services operations

• Provides AV design and consulting services for campus

• Identifies recurring user problems and looks for solutions

• Answers technical support questions

• Resolves escalated user issues

• Coordinates outside AV vendors for large projects

• Manages the replacement cycle for A/V equipment for all conference rooms, classrooms, and labs.

• Works with Technology Lifecycle Coordinator to manage the replacement of computers for Learning and Collaboration Spaces such as classrooms and conference rooms

• Provides thorough documentation concerning processes and procedures provided by AV Services

• Responsible for developing a dedicated student Lead AV Services Technician, including hiring, training, and performance evaluations

• Responsible for growing the leadership and expertise of the student technician team.

• Responsible for LETU strategic technology goals as they relate to User Support & Engagement (USE)

• Responsible for managing (either personally or through delegation) all projects and project timeline for systems, programs and services related to AV Services

• Responsible for maintaining functional classroom and collaboration space technology, and conference/event technical setup

• Responsible to keep AV Services budgets balanced and oversee efficient use of funding

• Responsible for monitoring AV Services response times, evaluating user satisfaction levels, and making recommendations for improvement

• Responsible as liaison between Network (NTS) and Business Systems Management (BSM) teams, including, but not limited to new software or hardware brought into LETU for AV systems, as well as new infrastructure presented including ensuring documentation and training is provided to these teams

• Responsible as liaison with Curriculum Design Technology (CDT), including, but not limited to providing technology for LETU faculty and degree program technology needs

• Responsible as liaison with Conference and Events (C&E) Department including, but not limited to consulting on appropriate technology support related to C&E events

• Responsible for communicating to specific departments around LETU concerning AV systems and services provided by USE; this includes but is not limited to proactive and regular communication with faculty, staff and students

• Responsible for managing service requests and meeting Service Level Agreements for USE

• Responsible to keep the Director of USE up to date on important issues and decisions

• Responsible to keep applicable policy and procedures up to date

QUALIFICATIONS:

QUALIFICATIONS:

LeTourneau University seeks a person with an enthusiastic and contagious Christian faith who is committed to Christian higher education that integrates Christian faith with learning. Desired qualifications of this person should include:

• Bachelor's degree in Computer Science or in a related field and minimum of five years field experience. Extron certifications are preferred.

• Excellent written and verbal communications skills. Excellent grammar and typing skills.

The following statements are intended to describe the general nature of the person filling the position. They are not intended to be construed as an exhaustive list of all characteristics of one so classified.

• Exhibits Problem Solving Skills

• Working Knowledge of Personal Computer Hardware and Software

• Working Knowledge of various AV solutions, including but not limited to switches; matrices; baluns; amplifiers; processors, etc.

• Working Knowledge of frameworks such as Agile, SCRUM, and DevOps along with their corresponding tools and behaviors

• Basic understanding of Information Security

• Great written and oral communication

• Excellent interpersonal skills

• Excellent project management skills, industry certification a plus

• A high emotional quotient

• Quality Management skills

• Command of respect

• Proactive

• Great time management skills

• Maintains confidentiality and trust

• Ability to juggle and manage details related to the job

• A complete follow up system (something like GTD)

As an representative of the Director of USE, this position reflects both the USE team, the IT department and most importantly Christ in the service IT offers to LETU. This person must reflect Christ's character and the vision and goals of IT and LETU.

SALARY: Salary is competitive and commensurate with experience and other qualifications. LeTourneau University provides a significant benefit package, which includes medical and life insurance and contributions to a retirement program. PROCEDURE FOR APPLICATION OR NOMINATION:

Applications will be reviewed in the order received and will continue until the position is filled. In accordance with applicable provisions of federal law, applicants for employment who are in agreement with the educational mission of LeTourneau University and applicants for admission to educational programs or activities are considered without discrimination on the basis of race, age, sex, handicapping condition, national origin or genetic information. Inquiries about this policy should be directed to the Director of Human Resources, (903) 233-4170.

Applications are required and are available from www.letu.edu/jobs or from the Business Office, LeTourneau University, 2100 Mobberly Avenue, Longview, TX. Send completed application, and shift preference:

LeTourneau University

ATTN: Human Resources

P.O. Box 7001

Longview, Texas 75607-7001

FAX (903) 233-4103

E-mail address: HumanResources@letu.edu

ABOUT THE UNIVERSITY:

LeTourneau University is the premier Christian polytechnic university in the nation where educators engage students to nurture Christian virtue, develop competency and ingenuity in their professional fields, integrate faith and work, and serve the local and global community.

LETU is a Christ-centered, interdenominational institute of higher learning offering more than 85 undergraduate and graduate degree programs in arts and sciences, aviation, business & technology, communication, computer science, criminal justice, education, engineering, nursing, psychology & counseling and theology & vocation. LETU's 2,700 students represent nearly all 50 states, more than 30 foreign countries, and around 50 different denominational groups.

LETU is consistently recognized by U.S. News and World Report as one of "America's Best Colleges," and the engineering program is ranked nationally. LeTourneau University is accredited by the Southern Association of Colleges and Schools Commission on Colleges (1866 Southern Lane, Decatur, Georgia 30033-4097, telephone 404-679-4500, at http://www.sacscoc.org) to award associate, baccalaureate and master's degrees. LeTourneau University's engineering and engineering technology programs are accredited by the Engineering Accreditation Commission and the Technology Accreditation Commission of the Accreditation Board of Engineering and Technology, 111 Market Place, Suite 1050, Baltimore, MD 21202-4012 - telephone: 410-347-7700. The Carnegie Foundation classifies LeTourneau University as a Master's (Comprehensive) University II.

The 162 acre main campus is located in Longview, Texas, a progressive hub city with an MSA of over 190,000, nestled among the beautiful pine-forested hills and lakes of East Texas. It is approximately 120 miles east of Dallas, Texas and 60 miles west of Shreveport, Louisiana.

See https://www.letu.edu for more information.