AV Technician (206320-868)

Psav Presentation Services Boston , MA 02298

Posted 3 months ago

Position Overview

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Key Job Responsibilities

Equipment Operation

  • Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

Customer Service

  • Strives to exceed the expectations and needs of internal and external customers.

  • Maintains a positive relationship with all clients through effective communication.

  • Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.

  • Monitors events and checks in on customers throughout the day.

  • Understands and fosters the hotel/client relationship.

Technical Ability

  • Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.

  • Handles equipment challenges and changes in a timely and professional manner.

Systems Knowledge

  • Understands company processes, follows procedures and completes systems entry and paperwork accurately.

  • Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.

  • Increases revenue by utilizing floor up-selling techniques.

  • Works with clients to finalize invoices.

  • Completes order entries in Navigator, as needed.

Required Experience

Job Qualifications

  • High School Diploma required. Associate's degree is preferred.

  • 1 year of customer service or hospitality experience is preferred.

  • 1 year of audio visual experience or equivalent in educational environment is preferred.

  • A valid driver's license is required for team members that may operate Company vehicles.

  • Additional DOT requirement may need to be met if applicable.

Competencies

  • Ownership

  • Hospitality

  • Professionalism

  • Responsiveness

  • Safety Conscious

  • Action Oriented

  • Tech Savvy

  • Ensures Accountability

upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Spec I ISD AV

Children's Hospital Boston

Posted 1 month ago

VIEW JOBS 12/18/2018 12:00:00 AM 2019-03-18T00:00 Job Posting Description At Boston Children's Hospital, success is measured in patients treated, parents comforted and teams taught. It's in discoveries made, processes perfected, and technology advanced. In major medical breakthroughs and small acts of kindness and in colleagues who have your back and patients who have your heart. As a teaching hospital of Harvard Medical School, our reach is global and our impact is profound. Join our Telecommunications department and discover how your talents can change lives. Yours included. The ideal candidate will have demonstrated strong analytical problem solving skills in past experience. Ability to work in one or more applications or operating systems; ability to handle multiple assignments and strong orientation to detail; Ability to use discretion, judgment and initiative to make independent decisions; ability to handle a diverse group of internal customers; working knowledge of teaching technologies, training techniques, strong oral and written communication skills and an aptitude for explaining technical information; Strong project management skills. This ISD AV Spec I will be responsible for: * AV systems support and maintenance (conference rooms, equipment & facilities). * Monitoring and respond to all AV mailbox correspondence and Remedy tickets. * Maintaining loaner equipment and track all equipment signed out. * Coordinating the TV network support including content servers, scheduling and maintenance. * Event set up and support. * End-user AV training. * TV network basic support. * Supporting AV Specialist Level 2 where needed. * Managing all duplication and office services. * Supporting scheduled departmental meetings on a weekly basis. * Answering incoming phone inquiries/requests. To qualify, you must have: * Experience with audio visual systems. * Experience with audio production and sound reinforcement fundamentals. * Strong desire to learn and take personal responsibility for departmental success. * Presentation of a professional appearance at all times. * Excellent interpersonal skills. * Ability to work and interact professionally with all corporate levels. * Excellent customer service, problem solving and troubleshooting skills. * Ability to manage multiple projects under tight deadlines. Boston Children's Hospital offers competitive compensation and unmatched benefits, including affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, cell phone plan discounts and discounted rates on T-passes (50% off). Discover your best. Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability. Children's Hospital Boston Boston MA

AV Technician (206320-868)

Psav Presentation Services