AV Technician (206320-868)

Psav Presentation Services Boston , MA 02298

Posted 4 days ago

Position Overview

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Key Job Responsibilities

Equipment Operation

  • Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

Customer Service

  • Strives to exceed the expectations and needs of internal and external customers.

  • Maintains a positive relationship with all clients through effective communication.

  • Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.

  • Monitors events and checks in on customers throughout the day.

  • Understands and fosters the hotel/client relationship.

Technical Ability

  • Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.

  • Handles equipment challenges and changes in a timely and professional manner.

Systems Knowledge

  • Understands company processes, follows procedures and completes systems entry and paperwork accurately.

  • Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.

  • Increases revenue by utilizing floor up-selling techniques.

  • Works with clients to finalize invoices.

  • Completes order entries in Navigator, as needed.

Required Experience

Job Qualifications

  • High School Diploma required. Associate's degree is preferred.

  • 1 year of customer service or hospitality experience is preferred.

  • 1 year of audio visual experience or equivalent in educational environment is preferred.

  • A valid driver's license is required for team members that may operate Company vehicles.

  • Additional DOT requirement may need to be met if applicable.

Competencies

  • Ownership

  • Hospitality

  • Professionalism

  • Responsiveness

  • Safety Conscious

  • Action Oriented

  • Tech Savvy

  • Ensures Accountability

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AV Technician (206320-868)

Psav Presentation Services