AV Systems Programmer

Job Title: A/V Systems Programmer Location:

Fort Worth, TX Position Overview: Seize this exciting opportunity to design, program, and maintain cutting-edge control systems for our clients' A/V systems. This role combines technical expertise with creative problem-solving and requires excellent communication skills to ensure seamless integration and optimal performance across all platforms.

Coordinates With: Internal Team: Account Manager, System Designer, Project Manager, Operations Administrator, Shop Lead, Project Lead, and Customer Support (CS) Administrator.

External Partners: Manufacturers/vendors, manufacturer representatives, client representatives, and AV consultants. Clients: End-users and their technical teams (or IT vendors). Key Result Areas (KRAs): 1.

Programming Roles & Responsibilities Design and program control systems for audio/visual equipment such as projectors, screens, lighting, audio processors, and conferencing systems. Develop and implement custom control interfaces using platforms like Crestron, AMX, QSYS, or similar. Serve as the internal technical expert, providing advice and support to the team.

Integrate A/V systems with existing IT infrastructure, ensuring network protocol and security standard compatibility. Load and test code in the shop before deploying it to the client's location. Assist the Customer Support Team with service issues.

Conduct regular maintenance checks and updates on A/V systems to ensure optimal performance. Diagnose and resolve hardware and software issues related to A/V control systems promptly. Provide on-site and remote technical support for A/V system users. 2.

Efficiency Complete programming within the budgeted timeframe and meet clients’/stakeholders’ deadlines. Thoroughly test all programming before loading it into the client's environment. Submit accurate daily time logs and work logs.

Submit credit card receipts weekly, at a minimum. 3. Performance Deliver engaging client training sessions on using the control systems, earning excellent client feedback. Ensure all control systems are assembled, tested, and project-ready before leaving the shop.

Acquire one Certified Technology Specialist (CTS) Renewal Unit (RU) or manufacturer/vendor certification each month. Support service work orders as needed. 4. Coordination Coordinate with the Operations Manager, Administrator, Project Manager, and Project Team on schedules and timelines.

Ensure on-time project completion through collaboration with the Client and Project Team. Work with the CS Administrator to provide additional service capacity. Job Requirements:

Embrace and exemplify Core Values. Proven success as a Customer Support Technician or Project Lead. Advanced knowledge of sound, acoustics, video, lighting systems, control, networking, and basic power systems.

Proficiency with Digital Signal Processors (DSPs), control systems, video processors, iAuditor, IP addressing, and networking. Thorough understanding of construction drawings and schematics. Ability to quickly identify and correct errors in system drawings.

Strong troubleshooting and problem-solving skills. Knowledge of methods and equipment to test and verify system performance. Mechanical aptitude and proficiency with common hand tools used in electrical and rigging trades.

Ability to work comfortably at heights using ladders or mechanical lifts. Capability to lift, push, pull, or carry at least 50 pounds without assistance. Flexibility to stoop, bend, kneel, and twist frequently.

Excellent hand-eye coordination and fine motor skills. Comfort working in demanding conditions, including extreme temperatures and confined spaces. Ability to handle stressful work situations and meet deadlines.

Excellent verbal and written communication skills; professional demeanor and appearance. Proficiency with Excel, Word, Outlook, and OneNote. Valid driver's license with a good driving record and reliable transportation.

Authorization to drive a company vehicle per the Fleet Safety Program. Ability to work on school and house of worship premises. Commitment to safe work practices.

Willingness to travel as required (US only). Flexibility to work out-of-town, evenings, weekends, overtime, and long hours as needed. Education: Certified Technology Specialist (CTS) certification required; CTS-I preferred. Associates or technical degree or 4 years of A/V experience with a High School diploma or GED.

Commitment to continuous learning and staying updated on new products and industry certifications. Dedication to improving processes, quality, and maintaining renewal certifications. Take this opportunity to join our client's team and make a significant impact in the A/V industry