United Wholesale Mortgage Corp.(Dba Uwm) Pontiac , MI 48343
Posted 2 weeks ago
Our IT infrastructure team is looking to add a motivated A/V Support Technician to assist us with our growing operations. In this role you will work in support of all areas of UWM IT operations. This is a great opportunity to grow your career within our IT division. You will expand your knowledge of the set-up, operation, and control of a variety of audio-visual equipment utilized for presentations in large and medium auditoriums, training and conference room settings, software and hardware support and installation, project management, and how IT is applied to the mortgage origination process.
WHAT YOU WILL BE DOING
Operate and maintain a range of audio-visual systems and equipment, e.g., projectors, cameras, video switchers and monitors, LED panels, audio amplifiers and mixers, livestream equipment (Vimeo Livestream, Tricaster), video conferencing (Zoom, Teams, Go-To Meeting, and Vimeo) and Vitec IPTV.
Provide routine maintenance of nonfunctional and inoperable equipment.
Complete meeting and event setups including furniture and AV equipment placement.
Provide support in team meetings including but not limited to weekly team meetings, huddles, and trainings on and off site.
Troubleshooting end user's audio or video issues.
Assist with inventory, asset control, and storage of AV equipment.
Provides the installation and/or upgrades of new hardware and software to the client environment, including but not limited to computers, laptops, and printers
Prioritize tasks and handle multiple projects simultaneously
Troubleshoot end-user-computer software and hardware issues in a diverse operating system environment
Move computer equipment during a move/add/change request.
Basic PC repair
Perform other related duties as assigned or requested
WHAT WE NEED FROM YOU
Must Have:
1 year of experience working in an AV technical support role
Familiarity with basic AV equipment including projectors, microphones, portable sound systems, mixing boards, etc.
Excellent customer service skills
Understanding of basic network
Must be able to complete projects and tasks independently with limited direct supervision
Excellent verbal and written communication skills with the ability to create and maintain detailed technical documentation
Ability work with others to achieve successful end goals
On-site attendance
Nice to Have:
Advanced knowledge of AV equipment, computers, applications, and technology.
Experience with Windows 10 operating system
2+ years combination of a technical degree or certification, Bachelor's degree, Associates degree or equivalent AV technical work experience.
THE PLACE & THE PERKS
Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It's all happening on UWM's campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.
It's no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It's at the very heart of how we treat each other, our clients and our community. Whether it's providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.
From the team member that holds a door open to the one that helps guide your career, you'll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you'll be welcomed here. Accepted here. And empowered to Be You Here.
More reasons you'll love working here include:
Paid Time Off (PTO) after just 30 days
Additional parental and maternity leave benefits after 12 months
Adoption reimbursement program
Paid volunteer hours
Paid training and career development
Medical, dental, vision and life insurance
401k with employer match
Mortgage discount and area business discounts
Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon
Gourmet cafeteria featuring homemade breakfast and lunch
Convenience store featuring healthy grab-and-go snacks
In-house Starbucks and Dunkin
Indoor/outdoor café with Wi-Fi
DISCLAIMER
All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting "Apply for this job online" you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.
United Wholesale Mortgage Corp.(Dba Uwm)