AV Support Specialist (Mid-Level)

Job Title

AV Support Specialist (Mid-level)

Agency

Texas A&M University

Department

Technology Services

Proposed Minimum Salary

Commensurate

Job Location

Houston, Texas

Job Type

Staff

Job Description

Glimpse of the Job and Your Opportunity to Contribute

Texas A&M University's Technology Services is actively seeking a mid-level AV Support Specialist to join our team to support our Health Science Centers buildings in Houston, Texas.

As an AV Support Specialist II, you'll be behind the scenes, ensuring classrooms teleconferencing systems are running smoothly for our faculty. You'll also oversee the training and mentoring of our student technicians, empowering them to provide tier I AV technical support. When more complex issues arise, that's when you'll step in, to utilize your problem solving and technical skills to provide the tier II support.

We are looking for someone with standout customer service skills. You'll be the friendly face our faculty will turn to, providing a high level of care that directly impacts the growth and development of our students. If you're ready to use your skills to make a real difference, apply today and help shape the future of education!

Here is a glimpse of what you'll do:

• Install, modify, and repair video teleconference systems

• Perform video conferencing technical support and troubleshooting

• Verify satellite downlinks and transmissions between conference sites

• Maintain documentation

• Train student technicians to provide tier I support

• Participate in AV training and professional development activities as approved by IT Leadership

Salary: $45,000 - $49,500 annually

This position is expected to be onsite in Houston,Texas.

Qualifications

• A bachelor's or equivalent combination of education and experience AND three years of related experience in User IT Consulting

• A well-qualified candidate would also possess one or more of the following: Two to three years of audio-visual installation experience working with AMX or Crestron or equivalent Control systems, Knowledge of Audio Visual (AV) and IT networking infrastructure, knowledge of construction process workflow, customer support and/or higher education experience.

Why Texas A&M University?

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

• Health, dental, vision, life and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums

• 12-15 days of annual paid holidays

• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month

• Automatically enrollment in the Teacher Retirement System of Texas

• Health and Wellness: Free exercise programs and release time

• Professional Development: All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more

• Employee Tuition Assistance and Educational Release time for completing a degree while a Texas A&M employee

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.