Legends New York , NY 10007
Posted 3 weeks ago
LEGENDS
Founded in 2008, Legends' operating divisions worldwide include
ATTRACTIONS
Global Attractions is a natural progression from Legends 360-degree platform for success. Our unrivaled guest experience and deeply researched sales and planning methodologies give us an edge. Legends currently operates 10+ attractions around the globe. We bring together some of the brightest experiential and attraction masterminds around the globe to ensure each brilliant idea is regionally relevant and destined to dazzle, delight and drive a steady stream of diverse visitors.
VENUE
Well& by Durst, 151 is a constantly evolving experience that supports your wellbeing and fuels your endeavors. It's a social spot to gather friends and colleagues, and an intimate space to gather your thoughts. Bring a lunch date to sample world-class cuisine or push your ideas further with flawless business services.
THE ROLE
The AV Manager manages and assists in the daily support and upkeep for multiple point-of-sale (POS), management computing and communications and events space audio-visual (AV) systems, video conferencing, webcasting, and basic lighting. They provide outstanding customer service to internal departments and potential guests interaction. Schedule flexibility is a must as the food hall and bar are open Monday through Friday and event space can be rented 365 days a year (including nights and weekends). They will lead technicians and act as the liaison between system and service providers and the end users to resolve all system problems. The role reports the General Manager of the venue.
ESSENTIAL FUNCTIONS
Provide level 1 and level 2 support for all system (POS, AV, Corporate) issues as well as managing the escalation of these problems with internal and external service providers to ensure resolution
Ensure all point-of-sales systems are operational prior to the venue opening and throughout its operating hours
Be the main point of contact (POC) for AV systems, including but not limited to client walkthroughs, technical lead, and event support
Work with the sales and catering operations team to create a seamless experience for clients
Complete all pre-programing activation and coordination with clients, ensuring that requested technology needs are met and in place
Attend event order and pre-production meetings as needed
Create and execute day to day floor operations including set, strike and scheduling
Provide troubleshooting for infrastructure problems, escalating to external providers as necessary while always maintaining a high level of system support to end-users at all times
Plan, prepare, and coordinate hardware and software upgrades and patches
Develop and manage annual release plans as well as ensure the system is tested appropriately following each release
Ensure application software configurations are documented and that any changes are effectively managed
Diagnose multiple levels of software, firmware and hardware errors and execute solutions
Troubleshoot and replace defective hardware and maintain of an accurate inventory
Ensure applications are maintained and operated consistent with compliance and regulatory requirements (e.g., PCI Compliance)
Initiate and implement improvements in all areas of (AV/IT) responsibility
Stay current on industry trends in special events and conference meetings
Maintain a positive working relationship with clients
Perform other duties as requested by management
GENERAL
Serve as main point of contact on all IT and AV related matters for the venue
Work with outside partners on any new implementations, maintenance and support of equipment, and network infrastructure
Maintain a thorough knowledge of the organization and adhere to all organizational technology standards
Responsible for communicating / promoting IT and AV standards and ensuring they are followed in their facility
Ensure all technical support issues are logged in Legends ticketing system
Maintain an inventory of all hardware devices
Track all RMA's
Assist in the management of an operational budget and process invoices for IT services
Setup and support technology used during all events held at facility
Ensure good systems documentation is maintained and stored
QUALIFICATIONS
To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Technical Requirements:
Prior experience with A/V hardware, concepts, and technologies
Basic PC hardware knowledge (A+ certified or equivalent experience)
Experience administering Windows OS, Office 365, and Dropbox
Good understanding of networking including TCP/IP, VLAN's
Knowledge and experience with wireless LAN concepts
Working knowledge IP phones
Exposure to the following application systems would be considered a plus: Revel POS and Chownow (Mobile Ordering)
Exposure to event support or retail sales experience preferred but not required
Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and additional job specific safety training
Understanding of PCI Compliance
Knowledge, Skills, and Abilities:
Detail-oriented, problem-solver, organized and responsible
Ability to motivate a team to work together in the most efficient manner
Remain on the forefront of emerging industry practices
Manage day-to-day internal client interaction
Ability to foster and work within a structure ed environment, yet remain flexible to meet the changing demands of an energetic organization
Training and Experience:
Minimum of 3-5 years' experience of IT/AV personnel management and supervision
BS/BA with 5+ years of relevant work experience
3+ years' experience supporting PC and / or POS system hardware
Certification in MCSE and/or MCP Preferred
Eagerness to work in a rapidly changing, diverse environment and a willingness to accept ownership and responsibility of the IT and AV systems to ensure its 24x7 availability
Eagerness to work in a rapidly changing, diverse environment and a willingness to accept ownership and responsibility of the IT and AV systems to ensure its 24x7 availability
The ideal candidate for this position will be performance driven, have outstanding interpersonal skills, and a strong working knowledge of the technical requirements outlined above
Additional Equipment Used in the Performance of Job Function:
HP Desktops and laptops
IP Phones
Point of Sale Hardware and software
Revel POS
Bite Kiosk
Chownow Online Ordering
Various Audio-Visual hardware and software
Network Cable tester
COMPENSATION
Competitive salary $85,000- $90,000 (commensurate with experience), and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401(k) plan.
WORKING CONDITIONS
Location: On-Site
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands and fingers, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Ability to move, lift, carry, push, pull and place objects up to 25 pounds without assistance. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
Legends