The AV & Events Assistant ensures excellent customer service is provided to internal and external clients. Responsibilities may include, but are not limited to:
Part of the AV/Events Specialist team for 250 Hudson; promptly responds to inquiries as it relates to AV and furniture set-up for internal meetings - act as the "first responder" to diagnose, troubleshoot, log and resolve issues with AV equipment
Assist in answering Office Services Help Desk Tickets as it pertains to events, AV, electrical and other related issues
Perform maintenance tasks such as changing batteries, equipment light bulbs, etc.
Must be able to troubleshoot audio visual (AV) equipment and determine corrective action when equipment is not functioning properly in a tight timeframe
Handle obtaining quotes/budgeting and timelines for special projects as well as be able to make suggestions for upgrades and/or office improvements
Develop relationship with vendors to obtain quotes, troubleshoot and resolve issues independently
Expertise in ensuring compliance to all organization policies and instructions with regards to IT
Assist with re-imaging computers and phone set-ups for new hires weekly
Perform weekly room checks to ensure all equipment is functioning properly
Maintain monthly room equipment logs and capabilities list
Advise on new technology and/or improvements to equipment in place as needed
Assist Office Services (OS) Team with special projects during down time
Help track vendor relationships, document processes, and quality control analysis to determine areas of improvement and recommend process improvements.
Strong Word, Outlook and Excel skills
Financial Management and Planning
Manage time effectively and efficiently
Submit personal time sheets and expenses in a timely manner
Complete purchase orders and file copies for office records
Develop strong rapport and relationships with staff, IT personnel and building management
Participate in the common review process for peers and managers
Engage in team building activities with department and within the larger agency
Assist Senior Facilities Manager and SVP of Operations with special projects and other needs
Work closely with the Events Team to ensure all events/meetings run smoothly
Shows ability to self-motivate and manage conflicting priorities
Demonstrate professional behaviors and pursuit of excellence in all operations
Live the Edelman values (Quality, Integrity, Respect, Entrepreneurial Spirit, Mutual Benefits and Citizenship)
Comply with all company Policies and Procedures
Need to be motivated and willing to work long/weekend hours when required
The AV & Events Assistant must have at least 1 year of audio visual/technical experience or equivalent work experience in a mid-size company.
The AV & Events Assistant must possess a High School diploma or GED equivalent. S/he should possess strong organizational skills; working knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint). Individual should possess excellent interpersonal and communication skills and have a great attention to detail. This position involves direct contact with internal stakeholders, so professional demeanor and ability to communicate and interact with people at every level, including upper management is a must.
The ideal candidate is a self-starter, must excel at managing day-to-day operations in a technical environment with the proven ability to work independently and generate a high-quality work product in a collaborative, fast-paced and ever-changing environment. Ownership of work and initiative are essential in this role. Must be able to lift equipment or boxes (up to 25 lbs) and possess strong analytical and problem-solving skills.