AV Engineer

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

WWT was founded in 1990 in St. Louis, Missouri. We employ more than 10,000 people globally and closed nearly $20 billion in revenue in 2023. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to have been included on the FORTUNE "100 Best Places to Work For" list 13 years in a row!

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Why should you join the Government Services team?

Our Government Services team provides cleared resources with a global reach to federal civilian, Department of Defense (DoD) and intelligence community markets. We excel at delivering innovative, operationally ready, and cost-effective IT solutions that accelerate the interoperability and resiliency of mission critical systems.

Location: St Louis, Mo

What will you be doing?

As an AV Engineer you will be trusted to design, configure and install UcaaS conference room and events environments at our customer sites. Additionally, you will be responsible for the use and operation, movement, and storage of all AV equipment, and providing onsite and timely support in the use and troubleshooting of all audio-visual equipment.

RESPONSIBILITIES:

• Operate, maintain, and troubleshoot systems used for Unified Communication (UC) services, room scheduling, and digital signage; including performing health audio/video checks, performance enhancements, and level-setting, scheduling UC sessions, training personnel in the operation of equipment and UC platforms, and other services related to UC and A/V.

• Provide assistance to users, including executive staff, in conducting live UC sessions, which may include conference preparation, monitor equipment and system performance, reporting equipment and network problems to appropriate parties for maintenance or repair.

• Use expertise and knowledge of video composition principles and techniques such as framing, lighting, perspective, and sound design when setting up A/V events.

• Work in collaboration with vendors in support of A/V installation and maintenance.

• Install new A/V system and maintain current equipment. This shall include running cables throughout buildings (often above ceilings and under floors) and programming sophisticated control equipment.

• Maintain technologies and hardware including, but not limited to, transmitter/receivers, video/display projection, microphones, codecs, DSPs, cameras.

• Assess and provides troubleshooting to all UC services. Troubleshooting includes, but is not limited to: diagnosis, repair, maintenance, and installation.

• Review the ServiceNow ticket queue to identify issues that need to be addressed. Works through the ticket queue. Resolves tickets within established SLAs.

• Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to policies.

• Exhibits good communication skills, an energetic approach, and patience with customers.

• Expertise in processing control, routing, and audio video signal flow with broadcast software.

• Experience engineering and troubleshooting Crestron and AMX controllers.

• Experience with Planar Video Walls or equivalent.

• Understanding AV technologies and IT systems on a technical level

• Awareness of the latest trends, hardware, and features in AV equipment

• Familiarity with graphics, encoding and video editing software.

QUALIFICATIONS:

• BS and 5+ years of experience and/or equivalent combination of years of experience/education

• Experience supporting telephony, video, network and/or other collaboration devices.

• Experience providing customer service and end user support.

• Hands on experience troubleshooting and resolving A/V issues.

• Strong written and verbal communication skills

• Minimum of four years' experience with AV technologies

• Additional experience with Cisco Telepresence endpoints, WebEx, Cisco CMS and Cisco Jabber

Clearance Requirements

• Ability to hold TS/SCI

Want to learn more about Government Services? Check us out on our platform:

https://www.wwt.com/government-services

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program

• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement

• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement

• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

Equal Opportunity Employer Minorities/Women/Veterans/Individuals with Disabilities