Auxiliary Services Technician- Mail Center

Job Title Auxiliary Services Technician- Mail Center Summary

The Auxiliary Services Department oversees the Mail and Copy Center for the university. This position supports both of these centers, but the primary focus is the Mail Center operations. This position oversees all aspects of the Mail Center, ensuring efficient receipt, sorting, and distribution of incoming and outgoing mail and packages for the college community. It is responsible for monthly shipping billings, which include departments and vendors, and requires ingenuity and perseverance to meet customer needs. Overall, the mail center operations position plays a critical role in supporting the communication and logistical needs of the college community while ensuring efficient and reliable mail services.

Duties and Responsibilities

• Receiving and Sorting: Collecting incoming mail and packages, sorting them based on recipients or departments, and ensuring timely delivery.

• Outgoing Mail: Processing outgoing mail and packages, including postage, labeling, and coordinating with shipping carriers for delivery.

• Mail Tracking: Implementing systems to track incoming and outgoing mail and packages, ensuring accountability and timely delivery.

• Customer Service: Providing assistance to students, faculty, and staff regarding mail-related inquiries, addressing concerns, and providing solutions to delivery issues.

• Equipment Maintenance: Overseeing the maintenance and operation of mailroom equipment such as postage meters, sorting machines, and package scanners.

• Compliance: Ensuring compliance with postal regulations, college policies, and security protocols related to mail handling and delivery.

• Inventory Management: Managing supplies such as envelopes, packaging materials, and postage stamps to ensure adequate stock levels for mailroom operations.

• Collaboration: Collaborating with other departments, such as facilities management and IT, to address mail center needs.

• Budget Management: Monitoring and managing the budget for mailroom operations, including expenses related to equipment, supplies, and postage and shipping cost.

• Supports and provides occasional coverage to the copy center.

• Supervise undergraduate work study students for the department. Oversee that projects are done correctly and in a timely manner.

• Other duties as assigned.

Required Qualifications

• High school diploma or equivalent.

• Experience using computer programs like Word, Excel, Access and Gmail with the capacity to learn other technical skills.

• Strong organizational skills to manage high volumes of incoming and outgoing mail

• Professional demeanor and strong customer service skills to work with a large number of faculty, staff, students, and third-party vendors.

• Must be detail oriented and adept at multi-tasking.

• Interest in understanding and supporting John Carroll's mission to inspire individuals to excel in learning, leadership, and service in the region and in the world.

Preferred Qualifications

• 1-2 years experience in a Mail room center setting.

Normal Work Location, Hours and Conditions

This position works in person from our campus in University Heights, Ohio, generally 37.5 hours per week as assigned. This position may require occasional work to be performed outside of normal business hours.

Physical Requirements

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to travel to other office locations and to verbally communicate to exchange information.

Hours Full Time FLSA Non-Exempt (Hourly) Compensation & Benefits

Starting salary will be $14.00- $16.00 per hour, commensurate with qualifications. This position offers a generous Total Rewards package that includes health and dental insurance options, paid vacation, personal, sick, and mission time, holidays, 403 (b) retirement plan, life insurance, and tuition remission benefits for you, your spouse, and children.

About John Carroll University

John Carroll University is a private, coeducational, Jesuit Catholic university, founded in 1886, dedicated to developing people with the knowledge and character to lead and to serve. The University is located in University Heights, Ohio, an attractive residential suburb 10 miles east of downtown Cleveland. Academically, the University consists of the College of Arts and Sciences, the College of Health and the Boler College of Business, which include graduate programs. The University offers more than 70 Academic Programs in the arts, social sciences, natural sciences, and business at the undergraduate level, and in select areas at the master's level.

The University enrolls approximately 2,300 undergraduate students and 500 graduate students and has a student-to-faculty ratio of 13:1. John Carroll University is one of 27 Jesuit universities in the United States and has been listed in U.S. News & World Report magazine's top 10 rankings of Midwest regional universities for more than 30 consecutive years.