The Manager, Field Services Auxiliary fulfills the Field Services Auxiliary function within Emory University's Library and Information Technology Services (LITS) division. Reports to the Associate Director, Field Services and will serve as Manager of the Auxiliary teams; DWDM, Outside Plant, Cable TV and Warehouse operations that support functions for all network components of Emory University, including Emory Healthcare, academic units, and administrative business units.
This position is a key part of the Network Services organization and supports an extensive enterprise network that includes data ports, voice lines, and wireless access points. Assists in the overall accountability for human resource, budget and administrative functions for the organization.
Represents the organization as initial point of contact for requests related to DWDM, Outside Plant, CATV and Warehouse operations which requires a good overall knowledge of organization functions. May act as the primary delegate representing the Associate Director, Field Services in their absence including: resolution of budget management, business planning, and tactical planning issues.
Decisions must be made in an environment of constant change while balancing multiple priorities that include rapidly changing user requirements, fluctuating revenue streams, financial limitations, engineering and service requirements while incorporating capital and expense budget pressures. Provides expertise in technical areas.
Responsible for the implementation of total quality, methods and procedures, and process programs for a business unit. Plans, develops, and implements techniques for ensuring the maintenance of quality levels using accurate methods, procedures, and processes.
Writes, rewrites and/or edits documents such as technical procedures, organizational best practices, operational procedures, and related technical documents to clearly and effectively communicate technical specifications and instructions to a wide range of audiences. Acts as a primary resource for all organization procurement requirements and activities.
Responsible for all asset management functions for Network Services including management of the warehouse, capital asset procurement, and inventory control. Oversees procurement, preventive maintenance, and emissions testing for LITS vehicle fleet.
Works with Healthcare and University stakeholders to ensure that service delivery meets and exceeds requirements for patient care, education, and research. Supports and promotes a culture that exemplifies our guiding principles, commitment to operational excellence, willingness to take prudent risks, duty to safeguard personal and confidential information, transparent approach to governance and funding, and an embraces partnership both within and across the broader academic and healthcare communities. Performs other duties as required. MINIMUM QUALIFICATIONS:
A bachelor's degree and eight years of experience in information technology management positions, OR an equivalent combination of education, training, and experience. Experience in a university and/or academic health care environment is preferred.