Automotive Warranty Technician

LKQ Corp Grand Prairie , TX 75050

Posted 2 weeks ago

Job Description:

Job Summary:

Investigates customer inquiries about merchandise or warranties by performing the following duties

Essential Job Duties:

Primarily diagnose, troubleshoot, and recommend field repairs regarding "internal engine" failures

Provide quality customer service according to product support procedure

Answer all calls promptly and courteously

Assisting customers on the telephone with any inquiry they may have regarding technical or warranty concerns they may have

Provide technical service to customers, dealers, and field technicians for the products and services sold by ATK North America

Primarily diagnose, troubleshoot, and recommend field repairs regarding "internal engine" failures

Under minimal supervision, provide technical support to the ATK customer base on a variety of automotive related repairs, by use of telephone, internet, email, and written communication consistent with the objectives and policies set forth by the department.

Notifies customer and designated personnel of findings, adjustments, and recommendations such as denied or approved warranty, payment of a claim, credit of customer's account, or adjustment of customer's bills

Recommends to management improvements in product, packaging, shipment methods, service, or billing methods and procedures to prevent future complaints of similar nature

Contact customers as a follow up to ensure customer satisfaction, as required

Keys information into computer to obtain computerized records

Company Overview:

LKQ Corporation (NYSE: LKQ), an S&P 500 and Fortune 500 company, is a leading global value-added distributor of vehicle repair parts and accessories. The Company is the leading North American provider of recycled automotive and aftermarket collision parts as well as specialty accessories for automobiles, trucks, recreational and performance vehicles.

LKQ Europe, with operations located in 15 countries, collectively is the largest distributor of automotive aftermarket mechanical repair parts and related products in Europe, holding leading market positions in the United Kingdom, Italy, The Netherlands, The Czech Republic and Slovakia. Globally, the Company has more than 1,100 operating locations and 40,000 employees.

LKQ has an entrepreneurial, growth orientated culture and since 2005 consolidated revenue has grown at a compound annual rate of 28%. Come join the family and be LKQ Proud!

We offer:

  • Competitive Pay 401k Plan with generous employer match

  • Insurance Plans for (Medical, Dental, Vision, Life and Disability)?

  • Paid Holiday leave days and a Paid Time Off Program

  • Tuition Reimbursement

  • A top-notch leadership team with the experience needed to grow and develop your career

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Automotive Engine Warranty Inspector

LKQ Corp

Posted 1 week ago

VIEW JOBS 12/1/2018 12:00:00 AM 2019-03-01T00:00 Job Description As a part of our continued growth we are looking for a dedicated and passionate Automotive Engine Warranty Inspector. As an Automotive Engine Warranty Inspector, you will be responsible for evaluating, analyzing and diagnosing the failure cause of returned Warranty Automotive Engines. The Automotive Engine Warranty Inspector will also be responsible for maintaining excellent customer service to internal and external customers always. We are seeking candidates who are extremely motivated and are excited about the opportunity to support all operational processes and procedures. Excelling at this position you must be able to multitask, communicate well with others, have hands-on automotive repair experience with a knowledge of automobiles. This person needs to be very goal orientated and willing to work at a very fast pace while maintaining the quality and accuracy set forth in the job expectations. If you like growth and working with happy, enthusiastic individuals, you'll enjoy a career with us! Job Summary: Inspect material received, performing failure analysis, and create inspection reports determining the cause of failure to provide feedback to the factory and customer by performing the following duties Essential Job Duties: Understands basic theory and operation of the internal combustion engine. Examines and inspects defects of engine and determines cause of failure. Keys information into computer to compile work volume statistics for accounting purposes and to keep records of customer service requests and complaints. Procure and maintain all supplies, tools and equipment for technical employees. Create inspection reports including inspection images Inspect engines and components according to Warranty procedure. Determine causes of failure (root causes when possible), assigning correct failure codes. Company Overview: LKQ Corporation (NYSE: LKQ), an S&P 500 and Fortune 500 company, is a leading global value-added distributor of vehicle repair parts and accessories. The Company is the leading North American provider of recycled automotive and aftermarket collision parts as well as specialty accessories for automobiles, trucks, recreational and performance vehicles. LKQ Europe, with operations located in 15 countries, collectively is the largest distributor of automotive aftermarket mechanical repair parts and related products in Europe, holding leading market positions in the United Kingdom, Italy, The Netherlands, The Czech Republic and Slovakia. Globally, the Company has more than 1,100 operating locations and 40,000 employees. LKQ has an entrepreneurial, growth orientated culture and since 2005 consolidated revenue has grown at a compound annual rate of 28%. Come join the family and be LKQ Proud! We offer: * Competitive Pay 401k Plan with generous employer match * Insurance Plans for (Medical, Dental, Vision, Life and Disability)? * Paid Holiday leave days and a Paid Time Off Program * Tuition Reimbursement * A top-notch leadership team with the experience needed to grow and develop your career LKQ Corp Grand Prairie TX

Automotive Warranty Technician

LKQ Corp