Automotive Service Manager

TBC Corporation Chicago , IL 60602

Posted 6 months ago

Description

The role of the Automotive Service Manager is to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is a Store Manager developmental role. National Tire and Battery (NTB) is committed to training our associates and promoting from within the organization.

Company Overview

NTB operates more than 700 retail service store locations nationally and is experiencing rapid growth which presents advancement opportunities for our associates. NTB is a TBC Corporation company. For 60 years, TBC Corporation (TBC) has been one of North America's largest marketers of automotive replacement tires. Through worldwide operations spanning wholesale, retail, and franchise, TBC also provides automotive maintenance and repair services with best-in-class brands. TBC meets the needs of consumers in search of total car care at more than 3,200 franchised and company-operated tire and automotive service centers under the brands NTB, Tire Kingdom, Big O Tires and Midas. TBC serves wholesale customers in the United States, Canada, Latin America, Mexico and the Middle East through NTW, TBC Brands, TBC Dealer Group, TBC International and TBC de Mexico.

Job Responsibilities

  • Supervise the flow of cars within the service department

  • Supervise the Automotive Technicians and General Service Technicians

  • Inform customers of vehicle inspection findings

  • Educate and explain service recommendation to customers

  • Assist Store Manager with operational duties

  • Deliver excellent customer service

  • Other duties as assigned

Qualifications

  • A minimum of 2 years of Store or Service Manager experience

  • General automotive knowledge

  • Excellent customer service disposition

  • Good communication skills

  • Scheduling experience

  • Team building skills

  • Ability to work a flexible retail schedule including weekends, evenings and holidays

  • Valid Driver's License

  • Criminal Background Check

  • Pre-employment Drug Screen

  • 18 years or Older

Benefits

  • Competitive compensation and monthly bonus potential

  • Medical, Dental and Vision coverage

  • Company paid short term disability and company subsidized long term disability

  • Company paid life insurance

  • 401(k) with company match and immediate 100% vesting

  • Generous paid vacation and paid time off

  • Tuition reimbursement

  • Company paid ASE Certification and Career Path Development programs

  • Flexible spending account

  • Employee assistance program

  • Purchasing power program that allows associates with a year of service to make large retail purchases through convenient payroll deduction

  • Vendor purchase discount program

  • Employee automotive discounts

  • And more!

TBC Corporation is an Equal Opportunity Employer and maintains a Drug-Free Work Environment.

Nearest Major Market: Chicago

Job Segment: Service Manager, Medical, Manager, Inspector, Customer Service, Healthcare, Automotive, Management, Quality

Apply now "


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Automotive Service Manager

Ed Napleton Automotive Group

Posted 7 days ago

VIEW JOBS 10/9/2019 12:00:00 AM 2020-01-07T00:00 Napleton Automotive Group owns and operates 55+ retail automotive dealerships in eight states. Our group employs 3,500 people nationwide and has rental car facilities, body shops, and a large real estate portfolio as well. Napleton ranked as 20 out of top 150 automotive groups in the U.S. for 2018 based on new car volume. If you're looking for an opportunity to join the automotive industry as a valued team member, your search is complete. We pride ourselves on providing careers to our employees, not just jobs. We're looking for high energy employees that want to take care of customers with a warm welcome smile. What We Offer * Medical and Vision * 401K Plan * Paid time off and vacation * Growth opportunities * Dental, Life, Short Term, Long Term, and Accidental death and dismemberment insurance * Paid Training * Employee vehicle purchase plans * Family owned and operated * Long term job security * Flexible Work Schedule * Discounts on products and services Responsibilities * Assist customers in servicing, repairing and explaining each service need. * Understanding customers' requirements and concerns; matching requirements and concerns to various service options. * Making the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle. * Keeps abreast of new products, features, accessories and attend product training as required. * Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction. * Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers. * Creating goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business. * Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately. Qualifications We take care of our people with industry leading benefits which allows us - and you - to continue being amazing! * A minimum of 3 years of experience as a Service Manager is required * ADP experience is preferred * Strong focus on providing excellent customer service * A high school diploma is required * Service Manager / Shop / Mechanic / Tech: 5 years Ed Napleton Automotive Group Chicago IL

Automotive Service Manager

TBC Corporation