Automotive Service Manager - Rountree Ford

Group 1 Automotive Shreveport , LA 71101

Posted 4 months ago

Overview

ROUNTREE FORD is part of the fast growing Group 1 Automotive, a leader in automotive retail. We are looking to add a qualified AUTOMOTIVE SERVICE MANAGER to our team. Group 1 is a Fortune 500 company that owns and operates automotive dealerships and collision centers in the United States, United Kingdom and Brazil. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.

In addition to competitive pay, we offer our associates the following benefits:

  • Health, Dental, Vision, Life, and Disability insurance

  • 401(k) plan with company match

  • Paid Time-Off

  • Employee Stock Purchase Plan

  • Employee Vehicle Purchase Program

  • Professional work environment, with job training and advancement opportunities

Responsibilities

  • Hire, train, develop and motivate the service department staff and monitor their performance.

  • Forecast goals and objectives for the department and ensure they are met.

  • Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction.

  • Maintain daily sales and production records as required by dealership management.

  • Develop and monitor budgets for the service department and keep dealership management informed of variances.

  • Ensure that the service department meets all customer satisfaction (CSI) and financial goals.

  • Establish and maintain good working relationships with customers to encourage repeat and referral business.

  • Handle customer complaints tactfully, promptly, and with concern for the customer.

  • Establish promotional service prices.

  • Ensure proper repair techniques are being used.

  • Schedule training as necessary to properly repair and service vehicles.

  • Stay up to date on product changes and new products.

  • Ensure that all necessary shop equipment is in proper and safe working condition.

  • Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.

  • Other duties may be assigned by management.

  • Demonstrates behaviors consistent with the Company's Values in all interactions with customers, co-workers and vendors.

Qualifications

  • Five or more year's management experience in an automotive service department.

  • Experience managing 15+ employees preferred.

  • ADP Dealer Services Experience a plus.

  • Ability to work independently and be self-motivated.

  • A desire to work in a commission, performance-based, environment.

  • Great attitude with high-energy personality.

  • Excellent customer service skills.

  • Professional appearance and work ethic.

  • Ability to work well in a process driven environment.

  • High school diploma or equivalent.

  • Valid driver license in the state that you will work and a good driving record.

  • All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

Group 1 Automotive is an Equal Employment Opportunity employer.

#LI-JJ1


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Automotive Service Manager - Rountree Ford

Group 1 Automotive