Service Managers hire, manage, supervise and monitor the performance of the service department personnel including technicians and advisors
Service Managers provide training on administrative policies and procedures
Service Managers encourage technicians to keep their skills current through training on new systems and components offered by the manufacturer- Service Managers must maintain a professional work environment and motivate employees
Service Managers must be familiar with all aspects of the service department, previous management experience is preferred- Service Managers must be self motivated and a team player as well as possess excellent written and verbal communication skills
Service Managers conduct daily tech meetings, manage efficiency and dispatching, MPI’s and hours per RO.