Automotive Service Advisor

Wilhelm Automotive Phoenix , AZ 85001

Posted 2 weeks ago

We offer complete auto repair on most vehicles including light trucks and diesels. With certified technicians and state of the art equipment, we are the alternative to the dealership. With over 90 years of service experience, we at Wilhelm have built our reputation one customer at a time. We are seeking highly motivated individuals for the position of Service Advisor who share our commitment to giving our customers top quality service.

Job Duties include but are not limited to

  • Greets customer on sales floor and determines make, type, and quality of merchandise desired
  • 2 year minimum work experience in similar role
  • Suggest selections that meet customers needs and emphasizes selling points of article such as quality and utility
  • Responds to incoming telephone calls from prospective and existing customer, quoting prices, providing information and solving problems
  • Provides cost and time estimates and makes appointments for tire installation, brakes, alignment work and related services. Prepares estimates and work orders
  • Prepares final invoice and receives payment. Processes warranty claims on all products and services. Strong knowledge of inventory control, performing daily tasks of shipping and receiving of goods.
  • Able to work in a team environment
  • Attends required training meetings
  • Performs all nightly close out, end of day closing when scheduled and/or opening procedures when scheduled
  • Orders merchandise to fill customers needs
  • Processes all daily paperwork
  • Drives customers vehicles
  • Assists in the clean-up of the store, making bank deposits, etc
  • Assists in unloading and receiving tires parts, wheels, and related products and the storing of merchandise
  • Assist in inventory procedures
  • Ensures the protection of company assets

Requirements

We are looking for the following attributes:

  • Superior customer service
  • Self-motivated
  • Goal-oriented
  • Excellent verbal and written communication skills
  • Able to work in a team environment
  • Basic PC skills (MS Office suite a plus)
  • Must be able to stand for extending periods of time
  • Light lifting required (up to 30 lbs)
  • Minimum 2 years experience in a similar role

Benefits

Wilhelm Automotive offers the following benefits to its full time employees:

  • TOP pay depending on experience
  • Flexible schedules as needed
  • Medical plan
  • Dental plan
  • Retirement plan
  • Paid vacations
  • Paid holidays
  • Paid training
  • Employee discounts
  • Shop usage for personal vehicles
  • Career development and advancement programs
  • Closed Sundays

Please include prior work experience with salary information as well as desired salary on application.

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Automotive Service Advisor

Wilhelm Automotive