Automotive Service Advisor

Sterling Car Care, a trusted automotive repair shop with a strong commitment to customer satisfaction, is currently looking for a skilled and customer-oriented Automotive Service Advisor to join our team. As an Automotive Service Advisor, you will be the main point of contact for our customers, ensuring their needs are met and providing them with an exceptional service experience.

Responsibilities

• Greet customers and assist them with scheduling and booking appointments for service and repairs
• Listen attentively to customers' concerns and accurately document their vehicle issues and requirements
• Provide thorough and detailed information on recommended services, including estimates and timelines
• Coordinate with the automotive technicians to ensure timely and efficient completion of repairs and maintenance
• Communicate with customers throughout the service process, keeping them updated on the status of their vehicles
• Handle customer inquiries, complaints, and feedback in a professional and empathetic manner

Requirements

• Previous experience in a similar role as an Automotive Service Advisor
• Strong knowledge of automotive repair and maintenance procedures
• Excellent communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Proficient in using computer systems and software for service scheduling and documentation
• Detail-oriented and organized
• Customer service-oriented mindset

Benefits

• 5 Days Per Week
• No Weekends
• No late nights
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources