Automotive Service Advisor - Hyundai 110-Farmingdale

Atlantic Auto Group Farmingdale , NY 11735

Posted 4 weeks ago

Long Islands Newest Dealership, Hyundai of Route 110 & Genesis of 110 is excited to announce it's Grand Opening!!!

This is an opportunity to work in a BRAND NEW, state of the art facility!

We also hiring at our sister location Advantage Hyundai in Hicksville

We want our Service Advisors to fully understand the sales process involved with advising service customers about how to properly repair and maintain their cars. We don't want advisors who are order takerss, and just nod their heads when the customer is expressing concerns. He or she must have an outgoing personality with expertise in developing relationships and trust, and can provide excellent CSI scores. Bi-Lingual in Spanish is a Plus!! Candidates must have a valid and clean NY driver's license and must be able to pass a drug test and background check.

Responsibilities include:

  • Interprets the customers description of symptoms

  • Clarifies description of problems so the mechanic can repair the problem correctly

  • Ability to translate complicated terminology into language the customer can understand

  • Works with our customers to schedule service

  • Verifies warranty and service contract coverage

  • Develops estimates by costing materials, supplies and labor including deductibles and sets expectations for cost and completion

  • Prepares repair orders

  • Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems

  • Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations

  • Ensures that required documentation is complete and follows regulations and standards

  • Attends all staff meetings, trainings, and educational classes as required

  • Greets all customers entering the service area with a friendly, professional attitude,

Answering any questions and/or directing customers to the appropriate person or location

  • Verifies customer appointments and all relevant customer information (name, VIN, tag number, mileage, etc.)

Requirements:

  • Excellent phone, computer & follow-up skills

  • Knowledge of Reynolds and Reynolds

  • Clean & valid NY State driver's license

  • Strong organizational skills and the ability to effectively multi-task

  • Must be an outgoing people person with expertise in developing relationships

  • Customer service focused with a desire for impeccable CSI scores

  • Must be dependable reporting to work every day on time.

  • Ability to address and answer customer requests via phone and e-mail & text

Benefits:

  • Aggressive pay plan with excellent bonus structure up to 70K per year

  • Brand new state of the art facility

  • Medical, Dental & Vision (after 90 days of employment)

  • 401K

  • Paid vacation

  • Discounted vehicle purchases

We want to hire only the best so you must pass a drug test and a background check.

RESPONSIBILITIES

  • Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems

  • Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations

  • Ensures that required documentation is complete and is in compliance with regulations and standards

  • Attends all staff meetings, trainings, and educational classes as required

  • Performs other duties as assigned

  • Greets all customers entering the service area with a friendly, professional attitude, answering any questions and/or directing them to the appropriate person or location

  • Verifies customer appointments and all relevant customer information (name, VIN, tag number, mileage, etc.)

  • Arranges service or repair and sets expectations for cost and completion

  • Greets all customers in a warm, sincere, and helpful manner

QUALIFICATIONS

  • Must fully understand the sales process involved with advising service customers about how to properly repair and maintain their cars

  • Must be highly organized with excellent communication skills

  • Professional appearance and demeanor

  • Must have an excellent attendance record and a commitment to being on time

  • Must have a valid and clean NY state driver's license

  • Must be able to pass a drug test and a background check

  • Must have an outgoing personality (a "people person")

  • Must demonstrate expertise in developing relationships and providing excellent CSI scores

BENEFITS

  • Competitive Pay Plans

  • Paid Time Off (PTO)

  • Health Insurance

  • Dental Insurance

  • 401k

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Automotive Service Technicians All Levels Hyundai Of 110

Atlantic Auto Group

Posted 4 weeks ago

VIEW JOBS 5/19/2021 12:00:00 AM 2021-08-17T00:00 Hyundai of 110, a BRAND NEW Dealership and Service Facility Needs Experienced Technicians; B, C Levels and Express The Hyundai of 110 in Suffolk County is looking for B and C Technicians as well Express/Lube apprentices This is an opportunity to work in a new, pristine, state of the art service department. We are offering long-term career positions for automotive professionals in our union shop. We also offer great union benefits, training and Incentives as well as opportunities for advancement. Honda experience is a plus but experience with other Asian brands is ok. Are you working for an Independent shop looking to make a move to a franchise union shop that appreciates talent? Let's talk! . The ideal candidate has a high school diploma or GED and at least one to two years of automotive technician experience. An unrestricted NYS driver's license and a clean driving record and strong physical dexterity and stamina to get the job done are required. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world-class customer service. RESPONSIBILITIES * Checks all fluids and maintenance-related parts and tops-off or replaces fluids or filters/parts as required * Diagnoses issues based on experience, analysis, and testing * Follows all shop policy, procedure, safety, and environmental rules * Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations * Performs routine service inspections or tests and completes standard maintenance jobs * Repairs automobiles and light trucks as assigned * Attends all staff meetings, trainings, and educational classes as required * Complies with and enforces all safety policies and procedures * Follows all safety and security procedures * Performs other duties as assigned QUALIFICATIONS * ASE certifications * Certification as a state inspector a plus * Unrestricted driver's license and clean driving record * A, B or C level qualifications, plus Express * Neat, clean, and professional appearance * Able to safely operate motor vehicles in tight and small spaces * Broad scope of automotive mechanical/electrical knowledge * Highly organized and detail oriented * Must be reliable and able to follow directions * Helpful attitude and friendly demeanor * Able to lift up to 50 lbs * Must have a valid and clean NY state drivers license * Must be able to pass a drug test and a background check * Must be able to pass a license/motor vehicle record check BENEFITS * Dental Insurance * Health Insurance * Vision Insurance * Competitive Pay Plans * Paid Time Off (PTO) * 401k RESPONSIBILITIES * Checks all fluids and maintenance-related parts and tops-off or replaces fluids or filters/parts as required * Performs routine service inspections or tests and completes standard maintenance jobs * Maintains cleanliness of vehicles while performing service or repairs * Ensures that required documentation is complete and is in compliance with regulations and standards * Follows all shop policy, procedure, safety, and environmental rules * Performs other duties as assigned QUALIFICATIONS * High school diploma or GED preferred * One year of relevant experience preferred * Knowledge of automotive servicing or repair highly desired * Unrestricted driver's license and clean driving record * Able to drive both automatic and standard-transmission vehicles * Neat, clean, and professional appearance * Highly professional and dependable * Able to bend, kneel, squat, stand, and lift heavy objects as needed * Certification as a state inspector a plus BENEFITS * Dental Insurance * Health Insurance * Competitive Pay Plans * Paid Time Off (PTO) * 401k * Vision Insurance Atlantic Auto Group Farmingdale NY

Automotive Service Advisor - Hyundai 110-Farmingdale

Atlantic Auto Group